Resident Support Specialist

United Way of East Central Iowa • Cedar Rapids, IA

1d • Onsite

About The Position

The Commons on 16th is seeking Resident Support Specialists for all shifts to help create a safe, welcoming, and supportive environment for individuals transitioning out of homelessness. This role serves as a key presence within the program, assisting residents with basic needs, resource navigation, admissions support, documentation, and building operations. The ideal candidate is compassionate, dependable, and comfortable working in a fast-paced, team-oriented environment while building positive relationships with residents.

Requirements

• High school diploma or GED required.
• Reliable transportation required.
• Basic computer and documentation skills.
• Ability to maintain confidentiality and professional boundaries.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in dynamic environments.
• Experience working with individuals experiencing homelessness, trauma, mental health concerns, or substance use.
• Ability to work independently while contributing to a collaborative team environment.
• Strong organizational and problem-solving skills.

Nice To Haves

• One (1) year of experience working in human services, housing, shelters, behavioral health, social services, or related field.

Responsibilities

• Build positive and professional relationships with residents while maintaining healthy boundaries.
• Assist residents in identifying and meeting immediate basic needs including hygiene items, food access, supplies, and community supports.
• Provide basic resource navigation and referrals to internal and external services.
• Support resident engagement and encourage participation in services and housing stabilization activities.
• De-escalate low-level conflicts and communicate concerns to leadership as appropriate.
• Monitor daily activity within the building and maintain awareness of resident and visitor movement.
• Monitor and document entries into the facility in accordance with program policies and procedures.
• Support overall facility safety by identifying and reporting maintenance, safety, or operational concerns.
• Assist with maintaining clean and organized office spaces, shared areas, and resident common spaces.
• Assist with new resident intake activities including orientation, documentation collection, room preparation, and program expectations.
• Assist with unit turnover activities including preparation, cleaning coordination, inventory checks, and readiness for occupancy.
• Support resident transitions into and out of the program.
• Complete shift notes and maintain accurate documentation of resident interactions and significant events.
• Complete required data entry and maintain records within designated systems.
• Communicate relevant information to incoming staff and supervisors to support continuity of care.
• Participate in team meetings, trainings, and quality improvement activities.
• Support special projects and operational needs of the Commons on 16th.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED