Resident Support Specialist (Remote-Argentina)

Open Management

3d•Remote

About The Position

Open Management is looking for our next great team member for the position of Resident Support Specialist (Remote - Argentina). This is a fully remote international team member position supporting our manufactured housing communities across the United States. The ideal candidate will possess strong bilingual communication and customer service skills in order to work effectively with residents, Community Managers, Regional Property Managers, and internal support teams. This position will serve as a frontline point of contact for residents, assisting with questions related to rent payments, lease terms, maintenance requests, account issues, and general community support. This position requires someone who is comfortable working with various computer systems, is able to take initiative, is well organized, and is detail-oriented. Our ideal candidate will exude our company's core values of taking extreme ownership of their own personal tasks, as well as embodying extreme collaboration across teams. Prior experience in customer support, call center environments, property management, or resident services is preferred.

Requirements

Fluent in both Spanish and English, written and verbal, required
Previous experience in a call center, customer support, resident services, or similar support environment required
Possess the ability to connect with a variety of personalities over the phone and in writing
Exudes extreme ownership and extreme collaboration while remaining professional during interactions with residents, team members, vendors, and leadership
Strong communication, active listening, and problem-solving skills
Ability to use computer systems effectively and efficiently; training will be provided on company-specific systems
Comfortable working with CRM, ticketing, case management, or property management software
Ability to manage a high volume of inquiries while maintaining accuracy and a positive tone
Highly organized, detail-oriented, and able to follow through on assigned tasks
Reliable internet connection and a quiet, professional remote work environment

Nice To Haves

Experience in property management, real estate, manufactured housing, or a related service industry is highly desired

Responsibilities

Serve as the first point of contact for resident inquiries via phone, email, and/or chat
Address resident questions related to rent payments, lease terms, maintenance requests, account balances, and general community issues
Accurately log and route resident interactions using internal systems and maintain clear case notes
De-escalate and resolve resident concerns with professionalism, empathy, and a service-focused approach
Coordinate with Community Managers, Regional Property Managers, and other internal team members to follow up on unresolved issues
Maintain accurate records of resident communications, case status, and follow-up actions
Monitor open items and help ensure resident questions and concerns are addressed in a timely manner
Meet call quality, response time, documentation accuracy, and resident satisfaction expectations
Identify recurring resident issues or trends and flag them to leadership for review
Support resident communication initiatives and administrative tasks as business needs evolve
Take initiative with assigned responsibilities, maintain a positive attitude, and contribute to a collaborative remote team environment