Resident Support Specialist (Full-Time, 3rd Shift | 11:00pm - 7:00am)

United Way of East Central Iowa•Cedar Rapids, IA

11d•Onsite

About The Position

Be a daily source of support, stability, and connection for residents. The Resident Support Specialist serves as the primary overnight staff presence at The Commons on 16th. This role focuses on maintaining a secure and stable environment through building monitoring, wellness and safety checks, incident response, documentation, and overnight facility oversight. The successful candidate will be dependable, attentive, and committed to supporting residents while ensuring safe and efficient overnight operations.

Requirements

High school diploma or GED required.
Reliable transportation required.
Basic computer and documentation skills.
Ability to maintain confidentiality and professional boundaries.
Strong communication and interpersonal skills.
Ability to remain calm and professional in dynamic environments.
Experience working with individuals experiencing homelessness, trauma, mental health concerns, or substance use.
Ability to work independently while contributing to a collaborative team environment.
Strong organizational and problem-solving skills.

Nice To Haves

One (1) year of experience working in human services, housing, shelters, behavioral health, social services, or related field.

Responsibilities

Provide supportive and professional resident engagement while maintaining appropriate boundaries during overnight hours.
Respond to resident concerns, immediate needs, and non-emergency situations in a timely and professional manner.
Promote adherence to quiet hours and overnight program expectations.
Conduct periodic wellness and safety checks in accordance with program procedures.
Monitor building access and maintain awareness of resident and visitor activity throughout the shift.
Conduct routine walkthroughs of the facility and identify safety, maintenance, or operational concerns.
Monitor entry points and ensure exterior doors, common spaces, and restricted areas remain secure.
Respond to after-hours incidents and coordinate emergency response procedures when necessary.
Maintain awareness of building occupancy and communicate significant concerns to leadership and on-call staff.
Complete detailed shift notes and document incidents, resident concerns, building activity, and overnight events.
Complete required data entry and maintain accurate program records.
Communicate unresolved concerns and operational updates to incoming staff to ensure continuity between shifts.
Prepare overnight summary reports and notify leadership of significant incidents requiring follow-up.
Assist with maintaining clean and organized office and common spaces.
Support basic facility readiness tasks to prepare the building for morning operations.
Ensure documentation, supplies, and operational tasks are completed prior to shift transition.
Participate in team meetings, trainings, and quality improvement activities.
Support special projects and operational needs of the Commons on 16th.
Perform other duties as assigned.