Resident Support Manager

The Mary Campbell Center•Wilmington, DE

1d•Onsite

About The Position

The Resident Support Manager is responsible for leading the Center's program services team in assuring active treatment and related services are delivered with a high degree of quality in a truly homelike environment in which MCC residents live with respect, personal dignity, and independence to the fullness of their abilities. The Programs Manager is charged with championing the Guiding Principles and mission of the Center in a manner that ensures compliance with State and Federal regulations. The Resident Support Manager must be a positive role model who reliably works, effectively, efficiently, and with respect for residents, respites, staff, families, volunteers, professional consultants, and the physical environment of The Center.

Requirements

Good person of high character who demonstrates compassion and understanding, consistently works with a positive attitude and advocates effectively on behalf of residents who have varying degrees of disabilities
Possess a Bachelor's Degree in an allied health/services field or in a related field of recreation, exercise & fitness, or physical education
Minimum of 2-4 years leadership experience
Previous experience in PD and Aquatics
Ability to work independently with moderate supervision
Supervisory experience and be capable of effectively supervising and training staff, interns and volunteers
Be 21 years or older
Have a clean driving record with at least 3 years driving experience
Possess excellent verbal and written communication skills
Proficiency in utilizing technology tools to manage documentation and program reporting
Experience in writing, implementing and evaluating individualized program plans
Ability to manage multiple disciplines within all departments noted above
Have a working knowledge of pool chemistry
Must have Lifeguard Certification
Must have or be willing to obtain Certified Pool Operator certification
Must complete requirements for National Certified Activity Professional
Must participate in MOD rotation

Responsibilities

Responsible for interviewing and hiring staff in accordance with Human Resources policies and procedures.
Ensure staff receive a thorough orientation to the duties and responsibilities assigned.
Participates in New Hire Orientation as requested by Human Resource Department
Manage staff schedules and authorize appropriate payroll documents.
Conducts department and calendar planning meetings.
Provides guidance and oversight to members of Activities, Aquatics, PD, Transportation. This includes routine communication between departments, managing monthly budgets, purchase order approval, etc.
Completes annual performance appraisals of assigned direct reports.
Schedules and leads annual department staff trainings.
Ensures that all staff possess current licensure and certification.
Continue to evaluate programs on an ongoing basis and challenge the team to ensure appropriate, quality and innovative programs for the residents, activities, aquatics, PD, transportation.
Reviews and audits charts to ensure compliance with State and Federal licensing; provide coverage for direct reports documentation when unavailable.
Works with Aquatics Specialist to assure compliance with Delaware Board of Health code for operating pools and hot tubs in relation to safety and water quality.
Relative to Active Treatment programs and Individual Program plans, monitors the quality of the programs as outlined in MCC policies and procedures.
Provides IPP policies and procedures trainings as needed.
Oversee the policies & procedures pertaining to oversight of departments areas as directed.
Conducts regular audits and program observations; provides reports.
Provide direction & assistance to the Program Specialists with completing annual Comprehensive Functional Assessments (CFAs), developing goals and objectives according to IPP policies and procedures as needed.
Collaborates with other program services to promote active treatment programming.
Responsible for writing and submitting for approval Plans of Correction (POC's) for any active treatment related survey deficiencies.
Participates in annual budget development process.
Responsible for keeping approved expenditures within budgeted levels by monitoring expenses throughout the year for each department.
Ensures that all departmental equipment/supplies are in good working order and current with any regulatory requirements.
Approves purchase orders per policy.
Ensures that the Transportation Coordinator has all MCC vehicles regularly inspected and in good working order to ensure safety for residents and staff.
Assists with medical appointments arrangements and coverage details as needed.
Assists and or completes monthly 5310 report.
Acts as the primary liaison regarding Program Services at the Center and communicates regularly with residents, families, and the Interdisciplinary Team regarding questions or concerns.
Participates in Manager-on-Duty rotation.
In the event of an emergency, reports to The Center to provide support, direction and leadership, steps in during the absence of direct reports and provide interim coverage.
Serves as a member of Quality Assessment and Assurance (QAA), Safety, Active Treatment and Wellness Committees.
Understands and enforces operating policies and
Complete all mandatory in-services and attends staff meetings as required.
Assists with planning, organizing, and implementing a diverse set of Physical Development programs suited to the unique needs, abilities and interests of residents and respite care participants.
Remains aware of resident's physical abilities/limitations/changes in medical situations and reports any change in resident's condition to the Neighborhood Nurse.
Conducts quarterly check in with direct reports to assess progress on department and individual goals.
Performs other duties as assigned.