Resident Services (193 Unit Apartment Community)

Advanced Management Company•Los Angeles, CA

5d•$23 - $23•Onsite

About The Position

The role of an AMC Resident Services requires high energy, a burning desire to make a difference in people’s lives and a commitment to anticipate and exceed the expectations of our residents, prospective VIPs and co-workers. This diverse role combines customer service, training and leadership.

Requirements

Proficient computer skills in MS Word, Excel and Outlook as well as Email, Internet and Social Media as it pertains to the community.
Well-developed interpersonal, written and verbal reasoning and communication skills in English.
Available to work on weekends.
Ability to score at or above AMC standards on mystery shop report.
Shows up to work on time, follows direction from Resident Services Manager, interacts well with coworkers and residents and gives and receives feedback.
Maintains a professional image and attitude at all times; observing the policies and procedures of AMC when conducting business with residents
Serve our VIPs with a welcoming and caring attitude.
Behave in a responsible, professional and ethical manner with exceptional time management, multi-tasking and leadership skills.
Demonstrate personal and professional integrity at all times.
Must be assertive, independent, energetic, flexible, motivated, goal oriented, driven and organized.
Must maintain reliable transportation daily, valid driver’s license and valid vehicle insurance.
Physical ability to bend, stretch, reach, grasp, stand, sit, walk and climb stairs for long periods of time before taking a break.

Responsibilities

Sets example to uphold AMC Employee Promise and Vision Statement
Performs excellent telephone skills and delivers exceptional customer service while handling residents including follow up
Works closely with the Resident Services Manager to maximize customer satisfaction
Sets reasonable customer satisfaction goals and works with team to achieve them on a consistent basis
Interacts with customers based on a daily basis, responding to their questions and guiding them to the appropriate service
Adhere to the policies and procedures manuals
Performs all other duties as assigned

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401K & 3% Employer Matching Program
Flexible Spending Accounts
Vacation Accrual & Sick Days - Live Happy Time
Paid Holidays + Your Birthday!
Annual Employee Health Expo providing free health screening and events to all employees
Annual Tribute Awards to recognize all team members achievements
Annual Charitable Giving - Backpack drive & holiday gifts for residents of AMC communities
Annual Beach Cleanup