Position: Resident Services Supervisor- VOICE

Metropolitan Development•Nashville, TN

17h

About The Position

The Resident Services Supervisor is responsible for the daily administration and service delivery goals through an assigned program or service delivery area\community. Under general direction, this position is responsible for the administration of grant funded programming; TAEM and Our Chance TN. Under direction of the Resident Services Manager, this position acts as the connector for MDHA, partners, residents, and community members in implementation of an Envision Center for MDHA’s Envision program at Sudekum-Napier Homes. Actively provides intake and service delivery to connect residents in the Napier-Sudekum community to services that ensure pathways to economic self-sufficiency, lifelong learning, and personal development. This position conducts and supervises outreach, intake and assessments, and case management for residents in the Napier-Sudekum community. This position also manages Resident Service Coordinator level staff, volunteers and support staff as assigned.

Requirements

Strong organizational skills
Ability to deal tactfully yet respectfully with the public
Knowledge of programs and activities relating to urban and community development, public housing, rental assistance, affordable housing, commercial revitalization, and the policies and procedures of MDHA
Demonstrated ability to form strong and affirming relationships with clients
Ability to apply Motivational Interviewing principals and operate from a Trauma-Informed Care approach
Ability to communicate effectively in all forms of information media with the public, with residents of MDHA housing, with the Board of Commissioners and with departments and agencies of the Metropolitan Government
Ability to speak effectively in public to large groups
Ability to write clearly and understandably
Ability to plan, organize and direct various programs
Knowledge of methods and principals involved in assessing program effectiveness and the ability to make rapid course corrections to ensure program goals will be met
Knowledge of community resources
Ability to establish and maintain effective working relationships with public and private entities
Ability to work under tight deadlines
Willingness and mental and physical abilities to perform the duties involved in this classification
Skilled use of Microsoft Word, Excel, Outlook and PowerPoint
Working knowledge of photography and photographic equipment
Ability to perform work with or without accommodation requires sitting, standing, and walking, dexterity of hands and clarity of vision, speech and hearing and powers of observation; other physical duties as required
Bachelor’s degree in social work or a related field and three (3) years of relevant experience preferably in social services, workforce development, education, and/or health

Nice To Haves

Preference will be given to applicants with experience in working with organizations

Responsibilities

Assist in Managing the Envision Center – Sudekum-Napier facility
Request maintenance or manage contracts as required to keep Envision Center in good, clean and serviceable condition
Assist MDHA leadership in managing Envision Center partnerships by addressing day-to-day operational needs of Envision Center partners
Trains and supervise assigned Voice Center staff
Facilitate client intake process by providing initial screening and assessments
Provide education and information to clients about resources available at the Envision Center and with community referral partners
Participates in periodic Resident Needs Assessment updates
Participate in and assist in organizing professional development opportunities and cross-training with Envision Center partners
Connect clients to the appropriate services at the Envision Center and with community referral partners, and conduct follow-through with partners as needed
Participate in client outreach opportunities and community events to build strong relationships with residents and spread awareness about service offerings at the Envision Center
Build and maintain strong relationships with Envision Center partners, including service providers on-site as well as referral partners
Assist MDHA leadership in training Envision Center partners on data entry and reporting expectations
Conduct routine Envision Center reporting on outcomes, services, and partnerships, including data and information critical to program evaluation
Review Envision Center partner data to ensure data quality and timeliness of reporting
Works with the partner network to use updated Needs Assessment and other data to evaluate changing needs in Envision target areas to develop resources and programs to address those needs in the Envision Center
Assists the Resident Services Manager with development, promotion, and implementation of master plans related to the redevelopment of MDHA public housing sites, with a particular focus on the resident services component at Sudekum-Napier
Maintain client case files, conducting data entry and regularly monitoring client outcomes
Communicate with MDHA leadership about challenges, opportunities, and trends in Envision Center outreach, programming, partnerships, and outcomes
Assist clients in creating service plans and support clients in goal attainment