Resident Services Specialist PRN 2nd Shift

ACCESS, Inc•Akron, OH

2d•Onsite

About The Position

ACCESS, Inc. is dedicated to assisting women and children in our community that are experiencing homelessness. The agency encourages the development of self-esteem and promotes the attainment of self-sufficiency through its commitment to providing a safe, supportive and holistic environment and through its programs of housing, education, advocacy and empowerment. The Resident Services Specialist position is responsible for the safety and security of the residents and premises of the Emergency Shelter. ACCESS, Inc. is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Requirements

Demands a mature, responsible individual.
Experience in social services.
Possess excellent skills in crisis management.
Possess excellent listening skills.
Possess excellent verbal and written communication skills.
Ability to maintain professional and personal boundaries.
Possess excellent conflict resolution skills.
Possess basic computer skills.
Must be available for shifts 3:00pm-11:00pm.
Reliable transportation required.

Nice To Haves

Demonstrated knowledge of community resources.
An understanding of issues affecting individuals experiencing homelessness.
Demonstrated knowledge of emergency medical procedures.

Responsibilities

Maintain the safety and security of residents and facility.
Complete building checks at stipulated times (each hour) and document completion.
Maintain an active presence in the building by conducting required house checks, dining room checks, playroom and teen room checks and a walk through of the building.
Intervene, as necessary, to protect residents from injuring other residents, staff and/or themselves (according to policy.)
Ensure outside individuals have permission to be on property, document any visitor to the building in the ‘visitor log.’
Full understanding of emergency procedures including: fire evacuation, gas and electricity shut off, power failure protocol, etc.
Distribute incoming mail (according to agency policy.)
Keep staff workspace clean and organized.
Remain at his or her post until relieved by another employee.
Brief incoming staff regarding all pertinent information.
May assist in staff coverage.
De-escalate potentially volatile situations between residents when necessary (per agency protocol.)
Maintain telephone coverage during shift.
Monitor security cameras.
Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests.
Follow all agency policy and procedures.
Document in the log all shelter activities and happenings during assigned shift.
Responsible for adhering to all policy and procedures as outlined in the employee handbook and other departmental procedure manuals.
Be open minded to change within the work environment.
Work a minimum of 1 shift per month to continue employment.
Supervise residents during assigned shift.
Enforce all regulations in the resident handbook.
Assist residents in adjusting to their stay.
Direct residents to whichever support staff they need to see for their needs.
Supervise the residents' activities in the shelter for daily chores, signing in and out, meal times, usage of play rooms and teen activity rooms.
Make sure residents are up on time and in bed on time.
Monitor curfew times by accurately accounting for each residents' whereabouts.
Read and initial shift reports and daily logs.
Complete all required paperwork for the shift including daily logs.
Document verbal and written warnings as defined by agency protocol.
Maintain confidentiality of residents' files and logs.
Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.
Comply with agency OTC medication and lock box procedures.
Monitor resident usage of agency phones.
Maintain resident property and storage (according to agency policy.)
Inventory, pack and secure residents’ property until such time property may be discarded (48 hrs.).
Prepare resident rooms as necessary.
Perform additional duties for specific shifts (resident resume preparation, welcome meetings, etc.) if asked.
Attend staff meetings as scheduled.
Carry out all other duties as assigned by a supervisor.
Complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents (specifically for third shift).
Monitor dining room during meal times.
Make sure all paperwork is completed before ending shift.