Resident Services Specialist

Progress Residential

7d • Onsite

About The Position

The Resident Services Specialist is responsible for handling resident inquiries along with managing and organizing concierge services, greeting, and directing future residents and guests to the appropriate BH team members, and assisting office team as needed. Exhibits strong commitment to the service needs of the internal and external customer. Represents the company in a professional and courteous manner.

Requirements

• Strong understanding of Fair Housing guidelines, Policy / Procedures, and leasing documents.
• Strong written and verbal communication skills.
• Intermediate computer technology skills and knowledge of MS Office Suite.

Nice To Haves

• Previous experience in a customer-facing/customer service role preferred

Responsibilities

• Serve as the primary point of contact for resident requests and concerns.
• Provides effective customer service to all current residents and property staff by utilizing in-depth knowledge of the property and its functions.
• Assisting with planning and implementation of special functions and resident activities.
• Communicates with residents regarding needs and follows up on completed service requests.
• Maintains accurate resident records including contact information and correspondence.
• General office administrative duties include answering phones, emails, written correspondence, and managing incoming mail for the property.
• Provides information/ customer service to residents and applicants for housing program participation and compliance regarding required forms during move in and annual recertification, if applicable.
• Assist Renewal Specialist with Renewal Program where applicable.
• Other duties as assigned.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed