Resident Services Specialist

Catholic Charities USA•Portland, OR

13d•Onsite

About The Position

This role serves as an on-site presence to foster positive relationships with residents, manage inquiries, and support community programming. The specialist will assist residents with various forms and requests, maintain important logs, and help coordinate community events and resources. A key aspect of the role involves ensuring the security of the building and responding to emergencies in the absence of the Community Manager. The position also includes light cleaning duties and participation in required trainings.

Requirements

High school diploma or equivalent required.
Certification (or ability to certify within 30 days of hire) and ability to maintain certification in CPR, 1st Aid, AED, Bloodborne Pathogens and Narcan Training.
Lived experience or experience working with low-income individuals.
Ability to effectively work with standard office programs including Word, Excel, Outlook, Microsoft Teams and PowerPoint.
Demonstrate judgment and discretion in dealing with confidential matters.
Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Excellent written and oral communication skills.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
Demonstrated competency working with people from diverse cultures. Ability to assess and treat clients in a culturally competent manner.
Ability to work a flexible schedule, which could include some evenings and weekends.
Ability to lift 40 lbs.
Travel between sites in Portland required. Must have driver’s license, access to vehicle and ability to obtain automobile insurance at levels required by agency.
Satisfactory results from pre-employment criminal and civil background screening required. Motor vehicle records (MVR) review required as needed.

Nice To Haves

Two years' work or volunteer experience preferred.

Responsibilities

Greet residents and building visitors and direct as needed to the appropriate staff.
Foster and promote positive relationships with residents; act as an approachable and engaging on-site presence while maintaining appropriate work boundaries.
Answer resident inquiries and provide information and updates to staff.
Assist in connecting with residents who have oversized packages delivered to the office.
Assist residents in completing forms such as maintenance requests, space agreements, and resident reports.
Maintain a log of events such as resident interactions, coordination for follow ups with other on-site staff, and other relevant events that occur in the community such as incident reporting. Document according to CCO standards, and follow up with property management and/or case management staff, and notify supervisor promptly.
Assist new residents with move in and orientation to our programming.
Support with planning/hosting/leading events such as groups and the weekly community meal, assist with any community programming occurring in the building, encouraging resident engagement and event planning.
Set up and contribute to staffing recurring weekly food pantry, maintaining cleaning schedule for the pantry space during the week.
Collaborate with the Skills Trainer and Community Engagement Specialist for event planning, distributing communications, and cleaning after community events.
Coordinate community resource information sessions for residents
Update lobby area with building forms, as well as information about resources and area attractions
Assist in compiling materials for welcome packets.
Maintain a database and/or library of information and referral resources and provide information and referral services to residents.
Ensure that doors and windows are locked to secure the building at night (where common halls and entries exist).
In the absence of the Community Manager, respond to emergency situations such as medical, police, fire emergencies, and take appropriate action including contacting emergency services (911), evacuating buildings, etc. if needed.
Direct residents to appropriate resources for lockouts and emergency maintenance situations (snow and ice removal), per established lock out and on-call guidelines.
Light cleaning as needed to keep building orderly for our residents.
Participate in trainings and meetings as requested by Supervisor.
Adherence to Catholic Charities policies and procedures.
Perform other duties and responsibilities as assigned.