Resident Services Specialist II (Bilingual Spanish/English)

IMPACT NW GROUP•Beaverton, OR

7d•$25 - $26•Hybrid

About The Position

The Resident Services Specialist II (RSS II, part-time - 24 hours/week) is responsible for providing site-based resident support services aimed at promoting housing stability, resident well-being, community engagement, and access to community resources in both English and Spanish. This role involves working with residents to identify service needs, connecting them to resources, coordinating services, supporting community-building initiatives, and assisting with early intervention to prevent housing crises. The position requires maintaining a working knowledge of program guidelines and funder requirements, ensuring services are delivered according to agency standards and timelines. The primary working locations are Bethany Meadows Apartments and Altura Apartments, with potential for coverage in Multnomah or Washington County.

Requirements

Minimum of two years of work, volunteering in social work or related field, or lived experience.
One year of experience in working with families and individuals experiencing poverty and/or homelessness, or having long term mental health, addiction/recovery, and/or other long-term disabilities.
Bilingual Spanish/English
Sensitivity and ability to relate to people from diverse lifestyles, socioeconomic levels, and cultures with the abilities to provide culturally responsive services.
Demonstrated ability to effectively work within a strength-based, trauma-informed and person-centered support service delivery model.
Ability to relate to communities of color as well as with Impact NW’s diverse community of staff and volunteers.
Confidence and resourcefulness in crisis situations, and sensitivity to clients in vulnerable circumstances.
Ability to both work independently and be self-motivated as well as willingness to work as a team member and support Impact NW’s mission.
Possession of consistent professional boundaries, good organizational skills, and ability to prioritize multiple and varied tasks.
Ability to communicate effectively, both orally and in writing.
Working knowledge of Microsoft Office.
Possess a valid driver’s license, up-to-date car insurance, a good driving record, and provide own dependable transportation to drive on behalf of agency.

Nice To Haves

Lived, work, or volunteer experience providing culturally responsive services in culturally various communities preferred.

Responsibilities

Utilize person-centered and trauma-informed assessment to identify and prioritize residents’ needs.
Support and encourage residents’ self-advocacy.
Collaborate with community partners to connect residents to food resources, energy assistance, housing assistance, medical/medication assistance, life skills classes, recovery resources and other social need resources available in the community.
Maintain an up-to-date working knowledge of various benefits and community resources, and assist residents with application processes.
Assist with outreach and development of new community partnerships and building of INW’s resource pool.
Facilitate and organize skill-building and self-sufficiency focused workshops for adult residents.
Collaborate with property management in creating, organization and facilitation of community building events.
Collect and process high volumes of documentation necessary to complete residents’ requests for rental and other basic needs assistance.
Complete accurate, legible, and timely documentation of services delivered in accordance with resident information management standards in the program database.
Meet performance standards set forth by the Housing & Safety Net Department regarding quantity, timeliness, and quality of work.
Participate in agency and funder mandatory trainings.
Represent the Department at various agency and community task forces, committees, and planning groups.
Accept other work tasks as assigned by the Department/Program Leadership.
Possess and maintain a valid Oregon or Washington driver's license, an acceptable driving record, and reliable access to a personal vehicle.
Use a personal vehicle to drive to and from work sites and other work-related locations and to transport resources, supplies, and materials necessary to perform job duties.