Resident Services Program Coordinator
City Heights Community Development Corporation•San Diego, CA
•Onsite
About The Position
Under the supervision of the Resident Services Program Manager, the Program Coordinator supports the day-to-day implementation of Resident Services programs across CHCDC housing sites. This role focuses on direct resident engagement, documenting program activities, coordinating services, supporting partnerships, and ensuring high-quality program delivery that strengthens resident stability, well-being, and community connectedness.
Requirements
- Commitment to the mission of CHCDC and passion for community-centered work.
- Associate's Degree or equivalent experience in social services, education, or related fields.
- Experience working directly with diverse communities, preferably in affordable housing or nonprofit settings.
- Strong communication skills, both verbal and written.
- Ability to maintain confidentiality and handle sensitive resident information appropriately.
- Proficiency in Microsoft Office Suite; Salesforce experience preferred.
- Strong organizational skills with the ability to multitask and meet deadlines.
- Valid CA Driver’s License and reliable transportation.
Responsibilities
- Support implementation of core Resident Services programming at assigned housing sites.
- Conduct resident outreach, engagement, and follow-up to support program participation and service connection.
- Document resident interactions, program activities, referrals, and outcomes in Salesforce.
- Assist with data collection, evaluation, and monthly reporting requirements.
- Coordinate logistics for onsite programs, workshops, events, and partner-led activities.
- Maintain strong working relationships with Property Management teams and external partners.
- Support development and updates to Resident Services procedures, forms, and communication materials.
- Assist in onboarding volunteers and coordinating volunteer-supported activities.
- Conduct regular safety and community-environment observations at assigned housing sites.
- Represent CHCDC at resident meetings, partner convenings, and community events.
- Provide administrative support including scheduling, filing, and preparing materials.
- Perform other duties as assigned to support program operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
