Meadows of Napa Valley - Resident Services Operations Manager

Transforming Age•Napa, CA

7d•Onsite

About The Position

Located in the heart of Wine Country, The Meadows of Napa Valley, a not-for-profit Life Plan Community, is the area’s premier senior living experience. Our retreat-like campus offers residents resort-style services and amenities, gorgeous residences, delicious dining at our three onsite restaurants, and a continuum of healthcare including Assisted Living, Memory Care and Skilled Nursing. We are currently seeking our next Meadows of Napa Valley - Resident Services Operations Manager to join our team!

Requirements

Minimum of 2 years professional experience in a senior services or healthcare setting.
Prior supervisory experience in a similar setting including performance management, discipline and management of staff.
Demonstrated ability to work independently and make sound judgements concerning all aspects of resident care.
Knowledge of state/federal elder care regulations and resident rights.
Current and valid CPR certification.
Knowledge of electronic medical records systems and general computer proficiency
Must have a professional attitude and presence, and be highly meticulous, well organized, detailoriented and accurate.
Must have the ability to analyze and balance when to problem solve independently, collaborate, delegate, escalate and reach out for help.
Demonstrated ability to work in a fast-paced environment and effectively manage multiple projects simultaneously, producing and communicating results
Demonstrated abilityto develop and maintain effective relationships with residents and team members.
Superior written and verbal communication skills; ability to effectively articulate ideas and influence others.
Ability to anticipate and manage complex projects and situations, multiple tasks, competing priorities, setting priorities, solving problems, making decisions, driving to completion and followthrough.
Ability to remain flexible, positive, collaborative and enthusiastic to changes, shifting priorities and new assignments.
Must be a self-starter and have the ability to work independently with little direction.

Nice To Haves

Bachelor's degree in social work, nursing, psychology, gerontology, or related field preferred.
Ability to have a mindset of curiosity and continuous improvement is highly preferred.
Computer proficiency and technical aptitude with the ability to use Microsoft products – proficiency with Excel (formulas, tables), Word (forms, tables and mail merge) and Outlook, PowerPoint, Team and SharePoint.

Responsibilities

Champions resident rights and advocate for decisions, processes, and operations that prioritize resident well-being.
Leads and develops the Reception team through coaching, performance evaluations, and ongoing feedback.
Coordinates receptionist functions, including communication with physicians and healthcare providers.
Ensures accountability, communication, and effective workflow across team members and assistive staff.
Evaluates resident needs, monitor changes in condition, and communicate updates to residents, families, healthcare representatives, and Primary Care Physicians.
Manages the internal incident reporting process, ensuring accurate, compliant documentation in accordance with Residential Care Facilities for the Elderly (RCFE) regulations, including preparation and submission of Form 602A.
Manages the admissions and discharge planning process in collaboration with the Resident Services Director, the interdisciplinary team (IDT), residents, and the broader care team.
Coordinates with community support services to develop short term Care Plans and assist with Activities of Daily Living (ADLs), ensuring residents maintain the highest possible level of functioning.
Reviews and updates resident files based on changing resident needs and conditions.
Coordinates and participate in resident profile and forms assessment in Point Click Care (PCC).
Prepares Care Conference documentation and actively participate in resident care conferences.
Leads the resident orientation process, including scheduling and conducting orientation sessions.
Supports smooth transitions across care levels, anticipating challenges and proactively coordinating solutions with multiple departments, from move-in to departure, ensuring thoughtful, compassionate communication with residents and families.
Anticipates issues in care transitions or family dynamics and proactively coordinate resolutions involving multiple departments.
Uses multiple methods to ensure clear, timely, and respectful communication with internal and external stakeholders.
Maintains confidentiality, deliver on commitments, and foster relationships rooted in honesty, compassion, and consistency.
Maintains and monitor detailed records, resident profiles, and documentation to ensure regulatory compliance and consistent service quality.
Conducts regular audits of information and communication.
Promotes the Mission, Vision and Values in all areas of responsibility, and demonstrate commitment to Culture of Excellence and strategic goals.
Establishes and maintain open lines of communication with resident families and/or Healthcare Representatives to ensure a resident-centered approach to care.
Maintains visibility and accessibility within the community by attending resident events, maintaining an open-door policy, and fostering trust-based relationships.
May act as a first responder in the event of a resident emergency.
Works collaboratively across departments—including life enrichment, wellness, pastoral services, and transportation—to ensure a unified, person centered approach to resident services.
Participates in Campus Transfer Committees and discussions for potential level of care changes.
Communicate with managed care organizations regarding resident progress, coverage levels, and ongoing care plan.