Resident Services Manager - University of Maryland

Capstone on Campus Management LLC • College Park, MD

8d • $56,000 - $58,000 • Onsite

About The Position

The Resident Services Manager is a full-time, live-on position, responsible for the operations of three 24-hour Service Desks and one Information Desk in an undergraduate student housing community of 2,195 students. The position will directly supervise approximately 80-90 student staff (Community Assistants).

Requirements

• Bachelor’s degree.
• 1-2 years of residence life or student service experience.
• Experience working with undergraduate student populations.
• Strong communication and interpersonal skills with the ability to collaborate effectively with students, staff, and campus partners.
• Proficiency with Microsoft Office and student housing management software.
• Ability to operate standard office equipment (e.g., copier, computer, telephone).
• Experience supervising student staff members.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and competing priorities in a dynamic environment.
• Ability to lift and/or move up to 35 pounds.
• Ability to live on site and participate in an after-hours on-call duty rotation

Nice To Haves

• Master’s Degree (preferred) in Higher Education/Student Affairs/Counseling or related field.

Responsibilities

• Participate in the Professional Staff On-Duty rotation for South Campus Commons, The Courtyards at UMD, and Discovery House.
• Directly oversee Service Desks and Information Desk policies, procedures, and customer service. This includes emergency response protocol and after-hours facilities emergency response.
• Directly manage student staff functions including selection, on-boarding, multiple trainings throughout the year, supervision, evaluation, and accountability. This includes Community Assistants and six to eight student staff facilities on-call members.
• Directly oversee three 24/7 Service Desks for 2,195 residents for resident needs including packages, the package log system, keys, and general resident questions
• Audits all key/swipe access, carts, and other items provided at Service Desks. Ensure proper billing and documentation of items as needed.
• Conducts regular key audits and ensures keys are secured and organized. Manages emergency unit key and swipe access.
• Directly oversees student staff scheduling for all four desks.
• Plans and leads monthly staff meetings with student staff.
• Responsible for the appearance and organization of Service Desks and package closets.
• Manages the student staff development budget.
• Supports and works collaboratively with other team members in the implementation of move-out, turn, and move-in. Oversight of move-in and check-out packets for all residents.
• Support the mission and efforts connected to UMD Student Affairs and Resident Life goals/objectives. Collaborates with South Campus Commons Resident Life Staff regarding resident events and engagement, student support and outreach, and student staff involvement.
• Utilizes Star Rez, Entrata, Lenel, and other database systems to ensure accurate record keeping of student information.
• Contributes content to the South Campus Commons weekly email update.
• Assist with social media, website, and publication content creation.
• Assist the Associate Director-Resident Experience with other duties/projects as assigned.

Benefits

• Compensation includes listed salary range, furnished two bedroom-two bathroom on-campus apartment and benefits package including medical, dental, 401K and professional development funding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees