Director of Resident Services

The Chesapeake - LifeSpire•Newport News, VA

About The Position

The Director of Resident Services serves as the strategic leader and master planner for all Independent Living programming. This role ensures a vibrant, engaging, and cost-effective community-wide program that supports successful aging and the seven dimensions of wellness: physical, mental, social, spiritual, emotional, vocational, and environmental. The Director collaborates across departments and levels of care to deliver high-quality experiences, serves as a liaison to Independent Living residents, and promotes a culture of purposeful living, engagement, and satisfaction.

Requirements

Experience in health services, human services, or community services required.
Proven leadership experience with the ability to hire, supervise, and manage staff.
Strong organizational, planning, and time-management skills.
Ability to design and implement engaging, resident-centered programming.
Understanding of Life Plan Community (LPC) operations, including governance and financial structures.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to engage diverse populations.
Demonstrated leadership, initiative, and sound judgment.
Valid Virginia Driver’s License required.

Nice To Haves

Knowledge of community service networks preferred.

Responsibilities

Develop and oversee a comprehensive, community-wide life enrichment program aligned with the organization’s mission.
Design and implement diverse programming that supports all dimensions of wellness and promotes successful aging.
Lead planning, development, implementation, evaluation, and continuous improvement of programs and services.
Foster creativity and innovation in all aspects of life enrichment programming.
Build strong relationships with residents and serve as a primary liaison for Independent Living.
Communicate Resident Handbook guidelines and address concerns or corrective actions as needed.
Ensure new residents are welcomed, informed, and actively engaged in community life.
Promote resident satisfaction through feedback collection, implementation of suggestions, and collaborative problem-solving.
Partner closely with Culinary, Marketing, and other departments to enhance programming and community events.
Collaborate with higher levels of care (HLOC) to ensure a cohesive, community-wide programming approach.
Build and maintain relationships with community partners, including churches, educators, and volunteers.
Work with the Partnership Council to manage social accountability initiatives and community engagement.
Support and guide the Chaplain in delivering robust spiritual life programming.
Ensure continuity of care through hospital visits and strong community partnerships.
Oversee operations of: Hair salons and boutique (including vendor management, budgeting, and resident charges) Transportation services (ensuring safety, efficiency, and satisfaction)
Negotiate vendor and service contracts annually in collaboration with the Executive Director.
Research and implement new service providers to enhance offerings and manage costs.
Develop and manage annual budgets for Life Enrichment, Salon/Boutique, Fitness, and Transportation.
Monitor expenses and prepare monthly variance reports and P&L statements for salon and boutique operations.
Hire, supervise, and evaluate staff, including conducting annual performance reviews.
Provide ongoing coaching, direction, and support to team members.
Promote team engagement, participation, and professional development.
Ensure completion of required training, including Relias and annual in-service education.
Maintain accurate and timely records, including: Monthly activity calendars Budget and inventory records Resident Council and committee meeting minutes
Ensure understanding of Residency and Services Agreements to address resident and family inquiries.
Maintain confidentiality and compliance with organizational policies.
Support marketing initiatives to achieve occupancy goals and grow the Futures list.
Contribute to positive community relations and brand awareness.
Participate in new hire orientation, including hospitality training.
Maintain Resident Life display cabinets and support community archives and library initiatives.
Ensure a safe, clean, and hazard-free environment for residents and staff.
Participate in the Manager on Duty rotation, including weekends and on-call responsibilities.
Perform other duties as assigned.