Resident Services Manager - 1155 Barton Springs

Greystar•Austin, TX

12d•$22 - $23•Onsite

About The Position

This role manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Requirements

The hourly range for this position is $22.00 - $23.00
Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Greystar will never request your banking details or other sensitive personal information during the interview process.
Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com).
If you receive suspicious requests, please report them immediately to [email protected].

Responsibilities

Achieves the community’s resident satisfaction and retention goals by ensuring resident complains and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
Develops, produces and coordinates resident communications, by creating newsletters, surveys, lease violation letters, and other communications to residents.
Organizes and coordinates resident functions, including parties, birthday cards, welcome gifts, unit visits, and other events as directed.
Evaluates the appearance and overall curb appeal, landscape, office environment and vacancies on a daily basis and ensures the leasing office, tour path and model(s) are ready for show daily.
Reviews the Courtesy Patrol Officer nightly reports and follows up on incident reports and lease violations as necessary.
Reviews the Valet Living nightly reports and follows up on incident reports and lease violations as necessary.
Checks the Front Desk phone and email throughout the day for messages, and returns calls and emails as necessary.
Prepares Community Access keys/fobs/etc. for move-in.
When necessary, assists with coordinating vendors and resident communication during emergency maintenance situations.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Benefits offered for full-time employees.
For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.