Resident Services Manager

Sares Regis Corporate Office • Palo Alto, CA

6d • Onsite

About The Position

SRG Residential, a premier third-party multifamily property management firm, is seeking an experienced customer service professional to work at their beautiful 628-unit community, Stanford West Apartments, in Palo Alto, CA. This is a great career opportunity in an ideal location. SRG Residential merged with Milhaus in June 2026, and the combined organization manages approximately 50,000 apartment homes across more than 20 states. Ranked among the nation's Top 35 Apartment Managers by NMHC, SRG Residential is known for combining operational excellence, innovative solutions, and boutique-style service with the strength and growth opportunities of a national platform.

Requirements

• 1 year customer service experience with ability to pass fair housing exam.
• Relevant experience.
• Ability to effectively communicate both written and verbal.
• Experience with file audits, customer service and resident engagement a must!
• Ability to work independently without direct supervision.
• Knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD.
• Current driver's license and auto insurance.
• Able to work weekends and overtime as job requires.

Nice To Haves

• Affordable Program experience is a plus

Responsibilities

• Responsible for greeting prospects, guests and visitors as they arrive to our community
• Provide a personalized experience, with emphasis on care and convenience for our future and current residents
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.
• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home
• Identify, communicate and implement opportunities to improve resident happiness and service.

Benefits

• 401(K) match
• rental incentive
• renewal compensation
• bonuses
• rental discounts depending on location
• medical
• dental
• vision
• other voluntary benefits
• vacation accrual
• Sick time accrual is provided in accordance with law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed