Resident Services Manager

Erickson Senior Living • Novi, MI

3d • $70,000 • Onsite

About The Position

Join our team as Resident Services Manager who provides leadership and support to some or all of the following departments: Resident Services, Community Resources, the Volunteer Program, Wellness, Fitness/Aquatic Center, Community TV, Pastoral Ministries, and Intermissions, creating and offering opportunities for resident engagement and enhanced quality of life.

Requirements

• Minimum of 3 years of relevant work experience
• Healthcare experience preferred
• The passion and desire to work with the elderly; understanding of the aging process and the physical, psychological and social needs of our residents
• Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Responsibilities

• Support the successful integration of person-centered, strengths-based programs and services for all residents.
• Develop and maintain a consistent and qualitative needs assessment of the population and provide high-quality responses to those needs
• Ensures compliance with all federal, state, local, and facility regulations and policies
• Support our independent living residents in the community, ensuring a successful life experience while promoting the social, psychological, emotional, physical, intellectual, and spiritual needs of those living in the community
• Recruit, hire, supervise, train, and support staff of the highest quality in each division of Resident Services
• Participates in the Welcome Home Representative program
• Establishes relationships with new residents and works to ensure their successful integration into the community.
• Participates in the coordination of services to residents through appropriate staff committees and departmental meetings
• Reinforces positive employee relations, ensures standards of appearance are met, creates a work environment that encourages positive problem solving, and facilities an engaged workforce.

Benefits

• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed