Resident Services Manager II - Seattle

Mercy Housing•Seattle, WA

5h•$90,000 - $94,000•Onsite

About The Position

The Resident Services Manager II will oversee programs, staff, and services at multiple properties in the Seattle area. Properties may include different types of housing with varying program models. Mercy Housing is on a mission to redefine affordable, low-income housing and create a more humane world where communities thrive, and all individuals can realize their full potential. As the largest nonprofit affordable housing provider in the nation, we build, preserve, and manage program-enriched housing across the country. We encourage candidates with lived experience to apply. This is an on-site position.

Requirements

Bachelor's Degree in a related field.
Five (5) years in community development or social service program development.
Two (2) years in program and staff management.
Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others, including residents.
Must demonstrate a high level of verbal, writing and listening skills.
Perform basic computer functions using Microsoft Word, Excel and Outlook.
Must demonstrate knowledge in data collection and analysis.
Effectively motivate and supervise other staff.
Develop staff skills in support of resident and community programs and initiatives through training and mentoring.

Nice To Haves

Experience with supportive housing and families.
Master's Degree.
MFT, MFTI, LCSW, or LCPC license.

Responsibilities

Supervise all assigned Resident Services staff in the delivery of programs/services and the evaluation of outcomes.
Conducts audits to determine quality of program delivery and consistency with program model.
Provides strategic input and initiative for program supervision and improvement.
Locate, develop, and maintain networks and partnerships with relevant service providers, community and religious organizations, business and educational institutions and assist/train/direct Resident Services staff to do the same.

Benefits

Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
403b + match
Early close Fridays (3 paid hours each Friday)
Early close prior to a holiday (3 paid hours)
Paid Time off between Christmas and New Year's Holiday
Paid Volunteer Time
Paid Parental Leave and Care Giver Leave
Paid Life Insurance
Free Employee Assistance Plan
Free Basic Dental
Pet Insurance options