Resident Services Manager 2 - Residences at Lake Merritt Apartments

UDR - Opening Doors to your future•Oakland, CA

1h•$39 - $42•Onsite

About The Position

UDR, Inc. is seeking a Resident Services Manager 2 to join their team at Residences at Lake Merritt, an apartment community in Oakland, CA. This role focuses on building a sense of community and achieving resident retention and customer service goals. The ideal candidate thrives on crafting amazing customer experiences and providing satisfying solutions, acting as a "Care Hero" to save the customer's day.

Requirements

Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service.
Experience in special events, marketing, and website management preferred.
Minimum of two years’ management or supervisory experience is required.
Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

Nice To Haves

Experience in special events, marketing, and website management.
Experience in customer service positions in hotel properties, rental operations, or related upscale service business.

Responsibilities

Ensure community is ready for business and meets established physical standards daily by walking the community, monitoring property for quality, cleanliness, and presentation, and refreshing signage.
Provide the best standard of quality and service through resident relations, answering questions professionally, conducting tours for prospects, managing move-in orientations and renewal conversations, overseeing the Customer Survey Program, and ensuring maintenance issues are resolved.
Complete various accounting and financial functions, including P-card reconciliation, in coordination with the Business Manager.
Lead and develop a team (if applicable) by hosting huddles, hiring and training staff, monitoring performance, and approving time records.
Manage vendor keys, source new vendors, and maintain community telecom and computer equipment.
Prepare and deliver resident and community notifications, manage the new resident move-in process, review and administrate leases, enforce policies, plan community events, manage website and social media, maintain NPS scores, utilize Sugar CRM, manage Smart Rent and Package Parcel systems, investigate and resolve community and resident issues, represent the company in court appearances, manage key policy, oversee office supplies, and develop emergency action procedures.
Work closely with Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
Comply with all Company policies and procedures related to employment.
Commit to Living the UDR Values each day.
Perform other duties as assigned or needed.

Benefits

Company matched 401(k)
Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
Company observed holidays
Discounts to live in their best-in-class communities
Tuition reimbursement
Company sponsored events
Community service days
Annual President's Club
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match