Resident Services (Front Desk Concierge) PRN

Experience Senior Living•Fort Collins, CO

28d•$20 - $21•Onsite

About The Position

The Experience Senior Living Team is thrilled to announce the opening of our newest community, The Gallery at Fort Collins, planned for opening in March 2026. As construction finalizes, we are identifying the team that will help successfully open the doors and welcome residents. We are looking for a Resident Services professional to join our amazing team!

Requirements

Ability to use independent judgement and discretion to make decisions in the best interest of the customer.
Ability to communicate verbally, in writing, and through pictures when necessary.
Able to exude confidence and patience with all interactions.
Ability to manage time efficiently.
Able to operate standard office equipment.
Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
Able to think creatively and independently to meet worthwhile objectives.
Able to be innovative to create and generate solutions.
Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues.
Able to use reason, even when dealing with emotional topics.
Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
Expected to be punctual, neat, clean, and professional in appearance.
Ability to work varied schedules to include weekends, evenings, and holidays.

Nice To Haves

Experience as a Concierge, or experience in a customer service role is preferred.
One (1) to two (2) years of working with seniors preferred.

Responsibilities

Serves as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
Provides a positive and memorable level of service, understanding who the customer is.
Assists customers by understanding their needs, requests, and/or concerns and providing personalized solutions.
Answers the phone within 3 rings, determining the nature of the call to relay information or route the call appropriately.
Takes detailed messages including name, date, time, return phone number, and any pertinent additional information, ensuring timely delivery to the intended person.
Coordinates services for residents and their families, including dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation for events and errands. Follows up after services to confirm satisfaction.
Connects with new residents and families within the first week to introduce oneself, welcome them, and provide information on concierge services.
Answers questions and directs individuals to nearby community resources.
Coordinates the community’s transportation schedule by monitoring the sign-up sheet for requests, ensuring no conflicts for the chauffeur, and providing written confirmation to all parties.
Serves as a liaison between the culinary department and guest meal reservations, providing written confirmation to all parties.
Makes reminder calls to residents not in the dining room and maintains RSVP lists for community events, family events, and special meals.
Maintains community security by following procedures and monitoring logbooks, including resident and guest sign-in/sign-out logs.
Maintains a safe, clean, and organized reception, lobby, and welcome area by complying with procedures, rules, and regulations.
Receives and sorts incoming mail, delivering it as appropriate.
Receives and logs all packages that arrive at the community.
May perform other duties as assigned.