Overnight Resident Services (Front Desk Concierge)

Experience Senior Living•Fort Collins, CO

1d•$20 - $21•Onsite

About The Position

The Experience Senior Living Team is opening a new community, The Gallery at Fort Collins, in March 2026. We are seeking a Resident Services professional to join our team and help welcome residents. This role involves serving as a primary point of contact for residents, families, guests, vendors, and staff, ensuring a positive and memorable service experience. The position requires excellent communication and problem-solving skills, with a focus on understanding and meeting customer needs.

Requirements

Experience as a Concierge, or experience in a customer service role is preferred.
One (1) to two (2) years of working with seniors preferred.
Demonstrates an ability to use independent judgment and discretion to make decisions on what is in the best interest of the customer.
Ability to communicate verbally, in writing, and through pictures when necessary.
Able to exude confidence and patience with all interactions.
Ability to manage time efficiently.
Able to operate standard office equipment.
Ability to utilize technology effectively and efficiently, including use of computers, iPad/tablet, Word programming, internet access, and email.
The position may require driving responsibilities; must possess a valid driver’s license with an acceptable driving record per company’s Motor Vehicle Policy.
Able to think creatively and independently to meet worthwhile objectives.
Able to be innovative to create and generate solutions.
Able to act in solving problems, while exhibiting judgment and a realistic understanding of the issues.
Able to use reason, even when dealing with emotional topics.
Identifies, obtains, and effectively allocates the resources required to achieve applicable goals.
Able to relate to routine operations in a manner that is consistent with existing solutions to problems.
Able to work with people in such a manner to support the company’s culture, work in a team setting to accomplish goals and get results.
Expected to be punctual, neat, clean, and professional in appearance.
Ability to work varied schedules to include weekends, evenings, and holidays.

Nice To Haves

Experience as a Concierge
Experience in a customer service role
One (1) to two (2) years of working with seniors

Responsibilities

Serve as a point of contact for needs, requests, and complaints for all residents, families, guests, vendors, and staff.
Provide a positive and memorable level of service, understanding the customer's needs and assisting with personalized solutions.
Answer the phone within 3 rings, determine call nature, and relay information or route calls appropriately.
Take detailed messages with pertinent information and ensure timely delivery.
Coordinate services for residents and families, including dry cleaning, grocery/drug store delivery, dinner reservations, beauty parlor services, theater/movie tickets, transportation, and errand running, following up to ensure satisfaction.
Connect with new residents and families within the first week to introduce oneself, welcome them, and provide information on concierge services.
Answer questions and direct individuals to nearby community resources.
Coordinate the community's transportation schedule, monitor sign-up sheets, ensure no conflicts, and provide written confirmation.
Serve as a liaison between the culinary department and guest meal reservations, providing written confirmation.
Make reminder calls to residents not in the dining room and maintain RSVP lists for events and special meals.
Maintain community security by following procedures and monitoring logbooks (resident and guest sign-in/out).
Maintain a safe, clean, and organized reception, lobby, and welcome area.
Receive and sort incoming mail, delivering it as appropriate.
Receive and log all packages that arrive at the community.
Perform other duties as assigned.