Resident Services Director Lpn/Rn

Arcadia At Lookout Ridge Al Operator•Washougal, WA

5d•Onsite

About The Position

The Resident Services Director is responsible for supervising all care staff; coordinating all personal care services provided to residents by personal care staff; promoting the health and wellbeing of each resident; and reporting observed changes in resident condition or health to the Executive Director and resident’s responsible party. The Resident Services Director supports the philosophy of Arcadia Senior Living to create environments that respect the emotional, physical, spiritual, and intellectual needs of residents, attract and retain exceptional staff, create communities that define exceptional customer service, and manage communities professionally in meeting financial expectations and resident satisfaction.

Requirements

Licensed or Registered Nurse
State specific accreditation or license required
Proven management experience
Ability to manage staff
Excellent written, verbal, grammatical and punctuation skills
Must be self-motivated
Ability to work independently
Ability to make decisions
Excellent organizational skills
Detail oriented
Pleasant, professional and personal manner
HIPPAA, OHSA, and State Survey issues knowledge

Nice To Haves

Associate’s or Bachelor’s Degree strongly preferred in business or field related to the position
Minimum three years' experience in assisted living, Alzheimer’s or Memory Loss Care
Experience in Residential Care Management, Clinical Director, or Risk Management
Experience with Microsoft Word and Microsoft Excel

Responsibilities

Perform a thorough health assessment on all new residents upon admission.
Monitor the health status of all current residents through assessments, evaluations, and care conferences.
Enter resident assessments, evaluations, and care plans into the approved software.
Monitor staff compliance with care plans and initiate actions to improve resident health status.
React immediately to suspend resident abuse, including thorough investigation and notification of appropriate parties.
Screen, hire, train, and supervise all Medication Technicians.
Manage poor performance, coach to improve skills, manage activities to correspond to care plans, and ensure appropriate documentation and compliance with human resource guidelines.
Assure that all staff maintain appropriate annual training to keep up with state requirements.
Perform all scheduling and handle call-outs for Caregivers and Med Techs as assigned.
Assist in ensuring there is a Continuous Quality Improvement (CQI) activity in the building.
Assist in identifying and setting priorities in resolving service-related issues.
Ensure CQI activities within the community meet Arcadia Senior Living's goal of quarterly meetings and document plans to improve quality.
Provide additional areas of CQI focus through clinical audits.
Support the Health Services Director in maintaining compliance with all local, state, and federal and licensing rules and regulations associated with the licensure of the building as they pertain to clinical and risk management activities.
Ensure that all employees work in a safe manner and that unsafe actions are managed.
Ensure compliance with Safety Committee standards.
Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions to assist others beyond job responsibilities, and have a positive impact on co-workers, residents and visitors.
Perform other duties as assigned or needed.