Resident Services Coordinator
About The Position
Make a meaningful impact by helping individuals and families thrive in stable housing. As a Resident Services Coordinator, you will provide compassionate, person-centered support to residents in PPL’s affordable and scattered-site housing programs. In this dynamic role, you’ll manage a caseload of approximately 20–25 participants, building strong, trusting relationships while delivering tailored services that meet each individual’s unique needs. By connecting residents to resources and strengthening community ties, you’ll play a key role in promoting long-term housing stability and overall well-being.
Requirements
- Ability to use Microsoft Office Suite: Excel, Outlook, and Word
- Ability to use Electronic timecard system
- Ability to use SharePoint file system
- Ability to use Database systems, particularly Apricot
- Experience with case management or developing supportive housing service plans
- Ability to provide crisis intervention and support
- Ability to recognize and address mental health challenges, chemical dependency and other problematic behaviors
- Valid driver's license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants
Nice To Haves
- Experience with Motivational Interviewing, Person-Centered, or DBT skills a bonus
Responsibilities
- Engage with participants to assess their strengths/barriers and create customized participant-driven housing stability plans
- Support participant health and wellness through connections to physical, mental health, and recovery resources
- Assist with the housing recertification process
- Collaborate with Housing Coordinator in transferring tenancy sustaining services both in home and in the community
- Utilize skills and community resources to provide crisis prevention and intervention
- Support strategies to promote neighborhood, apartment building, and personal safety
- Provide and/or facilitate translation and interpreting services
Benefits
- Health & Dental Insurance
- Employer-Paid Short & Long-Term Disability & Life Insurance
- Paid Parental Leave
- HSA or FSA Options
- PTO & Paid Holidays
- 403(b) Retirement Plan with Employer Match
- Summer Half-Day Fridays (Memorial Day-Labor Day)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
