Resident Services Coordinator

AJ Dwoskin & Associates • Herndon, VA

2d • Onsite

About The Position

The Resident Services Coordinator (RSC) plays a crucial role in ensuring the accuracy and efficiency of customer documentation and reporting. This position supports the Property Manager, Business Manager, and Leasing Associates by overseeing the leasing and renewal processes, ensuring adherence to policy and timely delivery of documents to prospective and new residents. The RSC is responsible for meeting deadlines for renewal letters, new lease and move-in documents, and completing leasing administrative tasks. Occasional assistance with leasing apartment homes or resident accounting activities may also be required.

Requirements

• High school diploma is required.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Must maintain a valid driver’s license, clean driving record, and current auto insurance.
• Must comply with all safety requirements.
• Sensitivity to confidential matters is required.
• Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.
• Ability to lift, push and pull up to 25 pounds.
• Ability to walk around the property several times daily, up to 10 miles a day.
• Ability to walk on uneven surfaces.
• Ability to climb several flights of stairs several times daily.
• Hearing and visual ability to observe and detect signs of emergency are required.
• Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
• Ability to use standard maintenance equipment.
• Talking and expressing or exchanging ideas by means of the spoken word.
• Ability to receive detailed information through oral communication, and to make the discriminations sound.
• Visual requirements including color, depth perception, and field vision.
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct.
• Ability to tolerate stressful situations.
• Ability to work under minimal to moderate supervision.

Nice To Haves

• College degree preferred
• A minimum of one year of previous sales or customer service experience is preferred.
• One to two years of previous residential leasing or management experience is preferred.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Capability to read, write, comprehend, and converse in English.

Responsibilities

• Review all new application files to ensure processing steps are completed and communicated to the applicant by leasing consultants.
• Review and pre-approve all new lease and move-in documents and renewal leases prior to the Property Manager's review and approval.
• Generate new leases and renewal leases.
• Report deficient paperwork performance to the Property Manager to ensure associates are aware of training or improvement needs.
• Manage monthly lease expirations and complete verifications of residency prior to generating renewals per audit compliance standards.
• Conduct weekly/monthly file audits to ensure compliance.
• Complete administrative and lease-related data entries.
• Maintain current and historic resident lease files by updating transactions and communications within the software.
• Print and ensure distribution of 5-day notices, NSF notices, prepaid and small balance letters, delinquency notices, and billing letters generated by the Business or Property Manager.
• Assist Property Manager in the completion of weekly and quarterly market surveys.
• Manage the resident move-out process, including acknowledgement letters and final dispositions (SODAs).
• Respond quickly to residents' concerns.
• Prepare and send weekly reports to the manager for ownership or to the owner in the Property Manager's absence.
• Support leasing activity as needed with prospect inquiries, tours, and follow-up.
• Assist leasing consultants with scheduling leases to be signed and executed via Rent Café.
• Manage office supply and marketing inventory.
• Assist in the planning and preparation of prospect and resident activities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED