Resident Services Coordinator

Jubilee Housing • Washington, DC

9d • Onsite

About The Position

Under direction of the Director of Resident Services, the Resident Services coordinator is responsible for planning, coordinating, facilitating and implementing individualized support, onsite programs, workshops and activities that serve a diverse community of residents that call Jubilee Housing home.

Requirements

• Bachelor’s degree in Social Work, Psychology, Human Services, or related field preferred, (at least 3 years of direct service coordinator experience in an affordable housing setting may substitute for education).
• At least 1 year of Human Services related experience working with individuals directly in a community-based setting or organization required
• Ability to work a flexible work schedule for events that may occur during evening or weekend hours, in order to enhance resident access to events. Typical daily schedule will be 9am-5pm on weekdays
• Strong written and verbal communication skills
• Work effectively both independently and in a team environment
• Ability to support the organization’s mission and philosophy, and demonstrate sensitivity to cultural diversity and organizational harmony
• Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments
• Work may take place in residents’ homes and in community spaces with a range of environmental conditions. This can include households where challenging conditions are present, and which are familiar for affordable housing contexts. Appropriate safety protocols and training will be provided. Candidates should be able to professionally perform all duties in such settings.
• Strong documentation skills, decision making, customer service, conflict resolution skills, people management and integrity
• Valid Driver’s license and willingness to transport residents in company vehicle

Nice To Haves

• Bilingual Spanish – English a plus
• Experience with resource navigation and individual service plans preferred
• Experience with partner development and volunteer recruitment

Responsibilities

• Maintain regular contact with residents as assigned based on individual or household needs
• Work with residents to set goals, develop plans, make referrals and needed connections to community providers and resources, along with follow-through to ensure successful connections.
• Provide professional individual service coordination and crisis intervention for residents in need
• Work collaboratively with onsite teams (such as Property Management and Youth Services) and onsite providers (such as Ounce of Care, Martha’s Table, Jubilee Jumpstart) in wraparound service delivery needs for residents
• Maintain accurate, timely, and detailed documentation of work with residents as well as attendance at events
• Provide support during drop-in, and walk-in hours offered to residents
• Participate in outreach to residents with mailings, flyers, door-to-door, postings in all Jubilee buildings, etc.
• Support resident engagement program planning and delivery
• Lead group events and workshops for residents

Benefits

• Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend and a 403b matched contribution retirement plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees