Resident Services Coordinator

Sequoia Living • San Francisco, CA

6d • Onsite

About The Position

We are hiring a Resident Services Coordinator who provides outreach, case finding, assessments, and care planning with seniors, disabled adults, the chronically homeless, and families within the scope of the Resident Services Program. Services attend to the psychosocial, health, financial, recreational, nutritional and legal needs of clients. Primary responsibility is the stabilization of people who have previously experienced homelessness. If you enjoy working with people in a fast-paced environment and are excited about the opportunity to make a difference every day, then this role may be for you!

Requirements

• Exceptional interpersonal skills.
• Ability to use tact and courtesy in dealing with residents under sometimes trying conditions.
• Patience and understanding.
• Enjoy variety in your day and enjoy a fast-paced environment.
• Knowledge of community resources supporting older adults, addiction, and mental health, with the ability to connect residents to appropriate services and provide educational guidance.
• Bachelor of Social Work, Psychology, or related field required.
• Minimum three (3) years of direct experience with populations that have been homeless, addicted to substances, and/or with chronic mental health conditions.
• May require bilingual language skills and abilities, dependent upon community’s needs.
• Ability to travel to multiple locations (hospitals, community resources, meeting appointments) as needed.
• If driving, California driver’s license, proof of insurance, and a clean driving record required.

Nice To Haves

• Master’s degree in Social Work, Psychology or related field strongly preferred.

Responsibilities

• Provides individual casework/case management for frail or at-risk residents to include: assessment, development of individual case plan, application of interventions, coordination of services and monitoring.
• Establishes and maintains relationships with individual residents, their families and neighborhood groups through home visits, office visits and informal on-going contacts.
• Identifies residents in need of services and maintains awareness of health status, assessing degree of danger, and risks to or from residents.
• Serves as liaison or advocate with outside social and health agencies for the residents.
• Promotes self-sufficiency within the resident’s capacity.
• Provides information and referral, crisis intervention and counseling with individuals and groups as needed.
• Maintains accurate and up-to-date records and files on all clients receiving casework services utilizing charting software and the One System.
• Identifies barriers to full and complete provision of service needed by participants and effectively problem-solves to resolve these issues.
• Facilitates and supports "neighbor-to-neighbor", family, and volunteer care giving.
• Provides resident population with current information on services, benefit programs, and other resources.
• Works in close collaboration with the San Francisco Departments of Public Health and Human Services and their programs targeted to chronically homeless residents.
• Identifies and develops training opportunities for resident groups and site staff.
• Works cooperatively with housing manager or agency director in an advisory or facilitative capacity to address needs of residents.
• Ensures completion of required documentation and statistics.
• Performs other duties as assigned.

Benefits

• Employer-paid medical, dental & vision (for individuals who work more than 30 hrs/week)
• 18 days PTO
• 8 holidays
• 403(b) with employer contribution
• Tuition assistance
• Referral bonuses
• Employee discounts
• Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level