Resident Services Coordinator - Everleigh Vernon Hills
About The Position
The Resident Services Coordinator is responsible for delivering exceptional customer service to prospective residents, current residents, and property staff by utilizing a comprehensive knowledge of the community and its operations. This role supports the planning and execution of resident activities, promotes a high-quality living experience, and serves as a key resource for resident engagement. Additionally, the position oversees lease renewals, addresses and resolves resident concerns, supports collections efforts, and manages all aspects of the resident experience to drive satisfaction and retention.
Requirements
- Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
- Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
- Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
- Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.
Responsibilities
- Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
- Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
- Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
- Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
- Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.
- Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
- Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
- Prepares weekly maintenance report to verify resident requests are being completed.
- Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Benefits
- 401(k) with Company Match (eligibility required)
- Employee Assistance Program
- Paid sick time
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
