Resident Services Coordinator

Native American Youth And Family Center•Portland, OR

10d•Onsite

About The Position

NAYA Family Center is seeking a compassionate, organized, and community-centered Resident Services Coordinator to join our Housing and Stabilization Services team. This role supports residents living in affordable housing communities by helping them access resources, strengthen community connections, and maintain long-term housing stability. As a Resident Services Coordinator, you'll build meaningful relationships with residents, meet people where they are, and connect youth, families, and Elders to services that support their goals and well-being. You'll spend time in affordable housing communities throughout Portland, partnering with property management, community organizations, and NAYA programs to create welcoming, culturally responsive spaces where residents can thrive.

Requirements

Knowledge of Native American history
Experience working within diverse populations, including urban and reservation Native American communities
Experience working with individuals or families who have experienced homelessness, housing instability, or other barriers to stability
Understanding of the importance of trauma-informed, strengths-based services
Ability to build authentic relationships and create welcoming environments
Knowledgeable about local community resources, housing services, emergency assistance programs, and systems that support low-income families and communities
Communicate with empathy, professionalism, and cultural humility
Navigate challenging situations with sound judgment and compassion
Organized, comfortable managing multiple priorities
Able to maintain accurate documentation and data in accordance with program and funding requirements
Enjoy planning and facilitating community-building activities
Comfortable working collaboratively with property managers, maintenance staff, community partners, and multidisciplinary teams while maintaining clear professional boundaries
Strong computer skills, including Microsoft Office, database systems, email, and web-based research

Responsibilities

Welcome new residents and introduce them to resident services, NAYA programs, and community resources during their first weeks of tenancy.
Build trusting relationships with residents to understand their goals, identify service needs, and connect them with appropriate resources and supports.
Provide housing stabilization services that help residents maintain safe, stable housing and reduce the risk of eviction.
Partner closely with property management while maintaining appropriate boundaries between property management and resident services.
Connect residents to NAYA's wraparound services and community resources that support housing stability, health, education, employment, and family well-being.
Plan and coordinate on-site activities and events that strengthen community, promote wellness, encourage youth engagement, and celebrate Native culture and traditions.
Maintain accurate case documentation, participant records, and required data reporting in compliance with funding and contract requirements.
Participate in multidisciplinary meetings, collaborate with community partners, and advocate for residents to remove barriers to long-term stability.
Conduct ongoing outreach, assess resident needs, and respond appropriately to concerns while using trauma-informed and culturally responsive approaches.
Contribute as an active member of the Housing and Stabilization Services team while supporting cross-department collaboration and NAYA's mission to serve Urban Native youth and families.