Resident Services Coordinator - Overture 9th and CO

Greystar Management Services•Denver, CO

3d•$21 - $23•Onsite

About The Position

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY Work schedule: Monday–Friday, standard business hours The Resident Services Coordinator is responsible for delivering exceptional customer service to prospective and current residents while supporting property operations. This role focuses on resident retention by managing lease renewals, ensuring compliance with pet screening and renter’s insurance requirements, assisting with package handling and resident inquiries. The Resident Services Coordinator serves as a key resource for resolving resident issues promptly and professionally, promoting a positive living experience and fostering long-term resident satisfaction.

Responsibilities

Assist with package handling and delivery coordination to maintain efficient and organized service for residents.
Collaborate with property management team to identify opportunities for improving resident satisfaction and retention.
Serve as the primary point of contact for residents, addressing inquiries and resolving issues promptly and professionally to ensure a positive living experience.
Manage lease renewal process, including negotiating terms and securing timely renewals to support resident retention goals.
Ensure compliance with community policies, including pet screening and renter’s insurance requirements, by monitoring and following up with residents as needed.
Support community engagement initiatives as needed, while prioritizing operational tasks that enhance resident experience and retention.
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
Assists the Lifestyle Coordinator with maintaining the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
Assists the community team with scheduling, planning and organizing resident activities and programs as needed.
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.