Resident Services Coordinator (Pasatiempo Apartments)

WinnCompanies•Fremont, CA

2d•Onsite

About The Position

Connected Communities is a non-profit organization dedicated to creating and growing community-based programs, services, and public policies that support measurable outcomes and opportunities for residents of affordable and mixed-income housing communities. They work as the backbone for collective impact alongside their affiliate, WinnCompanies. WinnCompanies is seeking a Resident Services Coordinator for Pasatiempo Apartments, a 94-unit senior apartment in Fremont, CA. This role is a core part of the property management team, supporting and enhancing the quality of life within Winn's six key outcome areas: Stable Housing, Employment, Education, Health, Community Engagement, and Economic Mobility. The coordinator will use community assessments and one-on-one coaching to identify resident needs, build a network of community partners, and develop/coordinate resource referrals, interventions, programs, and engagement opportunities. The role also includes concierge and administrative support.

Requirements

High School diploma or GED equivalent.
1-3 years of relevant experience.
Experience with Microsoft applications which include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
Produce complex documents, perform analysis and maintain databases.
Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
Provide a high level of customer service to meet customer service standards and expectations for the assigned responsibilities.
A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Nice To Haves

Bachelor’s degree in Social Work, Business, Public Policy or related field.

Responsibilities

Create and implement an annual Connected Communities plan for the community based on needs, interests, and opportunities.
Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
Manage property Connected Communities budget.
Review and track goals with Property Managers and Regional Managers.
Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
Provide direct resident services assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed needs.
Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn’s 6 key outcome areas.
Create and manage Memorandums of Understanding (MOUs) with third parties providing services and programs on and off-site for residents.
Utilizing Apricot 360, collect, manage, report on, and analyze resident data, and ensure accuracy and consistency with established data.
Effectively develop methods of communication with residents, including but not limited to quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Actively participate in professional development opportunities provided by the region, department, and Winn.