Resident Services Coordinator II - Bluff Lake

Mercy Housing • Denver, CO

10h • Onsite

About The Position

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability. This is an on-site position. Bluff Lake Apartments is an affordable apartment community for low-income families in Denver's Central Park neighborhood.

Requirements

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.
• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Nice To Haves

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Responsibilities

• Lead on-site programs
• Track outcomes
• Connect residents with resources
• Identify barriers
• Create pathways to services
• Build strong partnerships with community organizations
• Represent Mercy Housing's mission
• Provide direct support to residents (when needed)
• Collaborate closely with teammates to promote resident stability
• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
• Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Benefits

• Generous paid time off and holidays
• Medical, dental, and vision coverage
• Paid parental leave and wellness programs
• Employee assistance and development
• 403(b) with employer contribution
• Life and disability insurance
• Several Healthcare plans to choose from
• Dental (includes adult and child orthodontia)
• Vision
• 15 days of earned PTO your first year
• 12 company holidays + 2 floating holidays
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees