Resident Services Coordinator II - Mercy Village Joplin
About The Position
The Resident Services Coordinator II plays a key role in helping residents thrive. This role involves leading on-site programs, tracking outcomes, and connecting residents with the resources they need to remain stable and successful. The coordinator will identify barriers, create pathways to services, and build strong partnerships with community organizations to bring programs, support, and visibility to the property. As an ambassador for the community, the coordinator will represent Mercy Housing’s mission. When needed, they may provide direct support to residents and collaborate closely with teammates to promote resident stability. This is an on-site position.
Requirements
- High School Diploma or equivalent.
- Two (2) years of experience in community development, social services, or related field.
- Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
- Demonstrate a high level of verbal, writing, and listening skills.
- Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
- Maintain confidentiality and to obtain appropriate release of information as necessary.
- Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
Nice To Haves
- Two (2) years experience working with individuals with mental health issues.
- Two (2) years working with senior and developmentally disabled populations.
- Bachelor’s Degree in a related field.
- Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
- Experience supervising staff.
Responsibilities
- Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way.
- Maintain all reporting requirements set by funding and/or government agencies.
- Evaluate outcomes of programs and services delivered on a regular basis as required.
- Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
- Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
- Other duties as assigned.
Benefits
- Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
- 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
- 403b + match
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid Time off between Christmas and New Year's Holiday
- Paid Volunteer Time
- Paid Parental Leave and Care Giver Leave
- Paid Life Insurance
- Free Employee Assistance Plan
- Free Basic Dental
- Pet Insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
