Resident Services Consultant (social media) - Bell Flatirons

Bell Partners Inc•Superior, CO

4d•$22 - $25•Onsite

About The Position

The Resident Services Consultant will have primary responsibilities as they pertain to interfacing with residents in the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases under the supervision of the Resident Services Manager. This position will provide excellent customer service to all residents, prospects, and visitors to the community.

Requirements

BA/BS in business, sales, or related field, relevant experience, or a combination
2+ years of multi-family leasing experience or 2+ years of B2B selling experience desired
Excellent oral and written skills
Strong working knowledge of MS Office Suite preferred
Strong interpersonal skills and ability to work on a team
Professional image and organization

Responsibilities

Respond to residential complaints and concerns in a timely and professional manner
Plan events and create social media post
Maintain a professional, friendly atmosphere in the office and public access areas
Complete, coordinate, and track progress of all work requests
Greet current and potential residents and assist with questions
Follow up on service requests to ensure satisfaction
Call move-ins shortly after the move-in for an introduction and to ensure residents’ satisfaction
Pull and log keys for vendors as required
Share ideas for improving resident satisfaction with the Resident Services Manager and/or community manager
Follow Fair Housing Standards in all matters when working with prospects and residents
Follow up with residents throughout their lease terms and coordinate the renewal process for each lease
Provide clerical support such as maintaining the filing system, ordering office supplies, and refreshments as needed
Regular attendance and punctuality