Resident Services Assistant

YWCA South Hampton Roads•Norfolk, VA

5d•$16 - $17•Onsite

About The Position

Under general supervision of the Shelter Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter.

Requirements

Minimum high school diploma required. Shelter experience and/or human services experience is preferred.
Must be 18 years of age
Must complete the training programs of YWCA SHR
Must complete a successful background check
Knowledge of the dynamics of sexual assault and domestic violence
Proficiency with Microsoft Office applications, including spreadsheets
Self-starter with the ability to work independently and as a part of a team
Effectively manage multiple priorities
Excellent organizational and interpersonal skills
Demonstrate the ability to maintain a calm and supportive demeanor at all times
Non-judgmental attitude, sensitive to confidential information
A professional and caring attitude, reflecting the philosophy of the YWCA SHR
Must complete the training program of the YWCA SHR
Must be able to operate company van during daytime and nighttime hours
Must have an excellent driving record and have a valid driver's license; certificate of insurance from an insurance carrier licensed in the State of Virginia
Travel is required and access to reliable transportation is essential
It requires the willingness to work and travel alone
Compassion
Honesty
Integrity
Ownership
Responsibility
Empowerment
Ability to travel in varying weather conditions.
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls
Frequently walk, use hands to finger, climb a ladder, handle or feel objects, tools or controls and talks or hears
Often required to stand and sit; reach with hands and arms; and stoop, kneel, crouch, bend, squat or crawl
Ability to lift and carry up to 60 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Physical capability to effectively use and operate various items of office-related equipment, such as but not limited to, a personal computer, calculator, copier and fax machine.

Responsibilities

Provide trauma-informed crisis intervention, information and referrals to shelter clients as requested.
Conduct shelter orientations as needed during Resident Services Assistant II staffing shortages.
Stock shelter supplies, clean living spaces, prepare food as needed, and distribute basic hygiene items.
Provide client transportation as needed.
Deliver food and basic hygiene items to emergency shelter hotel guests.
Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking.
Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy.
Maintain client case records in accordance with the policy and procedures.
Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel.
Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel.
Attend in-service training and staff meetings as scheduled throughout the year.
Follow the organization's protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA, and ECM systems.
Provide lethality assessments to shelter clients. Provide comprehensive safety planning services to clients based on assessment results. Coordinate services and referrals based on lethality assessment results.
Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety.
Performs other duties as assigned.