Resident Services Assistant II

YWCA South Hampton Roads•Portsmouth, VA

6d•Onsite

About The Position

Under general supervision of the Survivor Services Manager, assist in the facilitation of basic need services for victims of violence at the YWCA SHR Emergency Shelter.

Requirements

Combination of related education and experience equivalent to one (1) year in social work, human services, psychology, or other related field.
One (1) year experience working with survivors of domestic, sexual, intimate partner violence.
Must complete a background check.
Must complete the YWCA SHR Onboarding and Advanced Training Program
Good organizational and interpersonal skills
Demonstrated ability to maintain a calm and supportive demeanor at all times
Demonstrate knowledge of the issues and dynamics involved with interpersonal violence
The ability to work independently and manage multiple priorities and respond in a professional and reassuring manner
Demonstrate ability to function as a part of a team with co-workers
Demonstrate ability to work well with people of various ethnic, racial and socio-economic backgrounds
Must complete the training program of the YWCA SHR
Must have excellent driving record and have a valid driver’s license; certificate of insurance from an insurance carrier licensed in the Commonwealth of Virginia
Travel is required and access to reliable transportation is essential
Requires willingness to work and travel alone

Nice To Haves

Bachelor’s degree in psychology, social work, human services or related field.
Two (2) years’ experience in the field.
One year of supervisory experience required.

Responsibilities

Maintain active and effective communication with residents
Provide shelter orientation services to shelter guests
Respond to crisis situations in the shelter involving shelter clients, providing conflict resolution communication and ensuring client safety
Provide comprehensive safety planning services to clients based on assessment results
Provide in-person comprehensive intake sessions with new shelter clients within twenty-four hours of their arrival in the shelter
Make appropriate referrals including mental health evaluations based on intake information
Provide lethality assessments to shelter clients
Provide trauma-informed crisis intervention, information and referrals to shelter clients as requested
Provide education regarding the dynamics of sexual assault, domestic violence, stalking, and human trafficking
Maintain client confidentiality in accordance with the YWCA SHR’s Confidentiality policy
Maintain client case records in accordance with the policy and procedures
Adhere to the YWCA SHR’s Mandated Reporter policy in collaboration with law enforcement, and forensic and medical personnel
Follow the organization's protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA system
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
Prepare and submit incident reports involving staff and residents
Regularly walk the property to identify and address maintenance issues (also includes security system and outdoor areas of the property)
Maintain records of all issues (compete incident reports, maintenance logs, etc.)
Maintain shelter supplies, living spaces, and distribution of donated items (also includes water and consumable supplies)
Assist in development, training, and supervision of staff
Assist with and prepare for volunteer engagement
Collect statistical data and other information to be provided to YWCA SHR staff
Participate in on-going training and education regarding interpersonal violence, community resources, and medical personnel
Attend in-service training and staff meetings as scheduled throughout the year
Performs other duties as assigned
Work with external partners to procure donations, etc. (Foodbank and retail rescue pick-ups)