Resident Services Agent

Concert Properties Ltd.•Victoria, BC

13d•CA$52,000 - CA$58,000•Onsite

About The Position

Concert Properties is a company that puts people first, focusing on improving the lives of those in their communities. They develop, own, and manage rental apartments, condominium homes, and industrial and office properties. Since 1989, they have grown to over $6.6 billion in assets under control. They are looking for a Resident Service Agent with a strong background in administration and customer service for their Victoria Portfolio. This role is resident-facing and building-focused, requiring a strong, self-starting individual. The agent will be responsible for day-to-day administration, tenant interactions, suite turnovers, and contractor coordination, reporting to the Community Manager.

Requirements

3+ years of experience in residential administration and leasing
Working knowledge of all governing legislation such as Residential Tenancy Act
Excellent oral and written communication skills
Good working knowledge of computer applications such as Microsoft Office (Excel, Word, Outlook), Yardi.
Ability to multi-task and meet deadlines.

Responsibilities

Attend to the ongoing rental of vacant suites: process suite rental applications, complete credit checks and other reference checks, complete and administer tenancy agreements.
Coordinate move in and move out of residents of the building, working with Maintenance staff on elevator scheduling, etc.
Conduct move in/out inspections.
Assist with regular inspections of the building and suites.
Provide positive customer relations to the tenants, including handling of resident repair requests and resident issues.
In absence of the Community Manager, perform appropriate supervisory and administration duties when delegated by the Community Manager.
Ongoing liaison with contractors and other suppliers, assisting in coordinating their on-site visits.
Collect rental and other income as due from tenants and carrying out the associated prescribed banking procedures in a timely manner.
Assist with the issuing of late rent payment notices, eviction notices and other collection procedures.
Attend Landlord Tenant Board hearings as necessary.
Process invoices for payment, order goods and services as required.
Maintain on-site records up to date and in good order.
Administer and participate in the fire and life safety operations and procedures required at the property.
Answer the telephone and email, filing and other related office duties.
Ensure that all contractors’ performance (work and customer service) meet Concert’s standards.