Boden Coon Rapids - Resident Service Specialist
About The Position
Boden Coon Rapids, a Lifespark Senior Living Community, is looking for a Resident Service Specialist to join their growing team. Boden Coon Rapids is located just outside the heart of downtown Coon Rapids, Minnesota. They help seniors Age Magnificently in their gorgeous 54-unit, apartment-style community providing Assisted Living and Memory Care services. The Resident Service Specialist is the first person Lifespark residents, families, and external providers engage with when they call, submit a web inquiry, or send a fax. Upon phone contact, they will gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs. Establishing long-term and trusting relationships with residents and external providers is paramount. Demonstrating deep knowledge of all Lifespark services lines is required to ensure the resident receives the right services as quickly as possible. Processing these inquiries and converting them accordingly requires working across departments to ensure resident payment can be accepted, gathering necessary medical paperwork, following up with physicians, hospitals, TCU’s, and ensuring the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.
Requirements
- Compassionate towards others.
- Passionate about enriching the lives of others.
- Proficiency with medical terminology.
- Knowledge of market landscape, community resources, payer sources.
- Strong phone skills.
- Customer Service Focus.
- Sales awareness.
- Proficient with technology and technological applications: Microsoft Office, Smart Phone, Calendaring, Wi-Fi, EMR, Internet Browsing, Printer.
Nice To Haves
- Minimum of 1-2 years of experience in healthcare.
- Experience with referral and/or intake.
Responsibilities
- Gather a whole-picture story of the resident to best determine which assisted living services are most appropriate for their unique needs.
- Establish long-term and trusting relationships with residents and external providers.
- Demonstrate deep knowledge of all Lifespark services lines.
- Work across departments to ensure resident payment can be accepted.
- Gather necessary medical paperwork.
- Follow up with physicians, hospitals, and TCU’s.
- Ensure the caregiving/nursing teams have enough information to successfully serve the resident in the Assisted Living setting.
Benefits
- Annual reviews with wage increases
- Paid time off & paid holidays
- Medical, dental, vision benefits
- 401K + company match
- Employee Referral bonuses
- Tuition reimbursement and nursing loan forgiveness
- Flexible scheduling
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
