Resident Service Specialist - Junction Santa Monica
UDR - Opening Doors to your future•Santa Monica, CA
•$27 - $30•Onsite
About The Position
UDR, Inc. is seeking a Resident Service Specialist to join our team at Junction Santa Monica, an apartment community in Santa Monica, CA. This role focuses on providing an amazing customer experience and satisfying solutions for residents, acting as a 'Care Hero' to ensure residents have a seamless move-in experience and an enhanced lifestyle during their residency.
Requirements
- Multi-family and/or hospitality operations experience
- Experience working in an office setting
- Customer service experience
- High school or equivalent required
Nice To Haves
- Associate degree in business administration or equivalent, is preferred
Responsibilities
- Ensure each new resident has a move-in orientation conducted by appointment.
- Contact new residents within seven days of move-in to ensure satisfaction and report any issues.
- Scan all required move-in documents into OneSite.
- Oversee Pending Tasks in OneSite.
- Guide walk-in traffic and minimize wait times.
- Handle walk-in resident concerns with the Resident Service Manager and/or Community Director.
- Check and respond to all voicemails, texts, emails, and other resident and community communications within established time guidelines.
- Organize incoming packages systematically and distribute as needed.
- Utilize CRM to effectively manage resident relations, service requests, and resident communications.
- Walk through move-in ready apartments to ensure they meet standards prior to orientation.
- Walk through all amenities daily to ensure they are stocked and in good condition.
- Walk problematic areas raised by residents on the day they are reported to ensure deficiencies are addressed and follow up with the service team until resolved.
- Provide superior customer service to internal and external customers.
- Receive and greet visitors to the community and answer prospect, resident, and customer inquiries as well as phone calls.
- Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
- Complete market summary and comp reports as directed.
- Comply with all Company policies and procedures related to employment.
- Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
- Perform Resident Service Manager duties in the absence of the Resident Service Manager.
- Perform other duties as assigned or as necessary.
Benefits
- Ongoing education opportunities
- Apartment rental discount
- Company matched 401(k)
- Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
- Company observed holidays
- Discounts to live in our best-in-class communities
- Tuition reimbursement
- Company sponsored events
- Community service days
- Annual President's Club honoring associates
- Medical, Dental, Vision Plans
- Medical Flexible Spending Account
- Dependent Care Spending Account
- Lifestyle Spending Account ($1000/year to spend on anything you choose)
- Supplemental Term Life Insurance
- Voluntary Cancer Insurance
- Supplemental Short-Term Disability Insurance / AD&D Insurance
- Voluntary Long Term Care Insurance
- 401(k) Plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
