Resident Service Specialist - 100 Pier 4

UDR - Opening Doors to your future • Boston, MA

2h • $26 - $28 • Onsite

About The Position

UDR is seeking a Resident Service Specialist to join their team at the 100 Pier 4 apartment community in Boston, MA. This role is responsible for coordinating resident service issues, tracking move-in satisfaction, and maintaining company customer service standards. The position involves various administrative functions related to resident needs, move-in coordination, Onesite responsibilities, concierge-type customer service, and resident activities, all aimed at ensuring high-quality resident customer service.

Requirements

• High School Diploma, or equivalent, is required.
• Minimum of two years of office experience is required.
• Must have and maintain a valid driver’s license unless otherwise noted.

Nice To Haves

• Associate degree in business administration or equivalent, is preferred.
• Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.

Responsibilities

• Coordinate responses to resident service issues.
• Track and follow up on move-in satisfaction.
• Maintain company customer service standards within the community.
• Complete administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities.
• Provide coordination to ensure high quality resident customer service.
• Ensure each new resident has a move-in orientation conducted by appointment.
• Contact new residents within seven days of move-in to ensure satisfaction and report any issues.
• Scan all required move-in documents into Onesite.
• Oversee Pending Tasks in Onesite.
• Guide walk-in traffic and minimize wait times.
• Handle walk-in resident concerns with the Resident Service Manager and/or Community Director.
• Ensure all voicemails, texts, emails, and other resident and community communications are checked and responded to within established time guidelines.
• Organize incoming packages systematically and distribute as needed.
• Work closely with the Business Manager, Centralized Admin, Centralized Sales, and Renewal teams to ensure leasing and renewal goals are met.
• Utilize CRM to effectively manage resident relations, service requests, and resident communications.
• Walk through move-in ready apartments to ensure they meet standards prior to orientation.
• Walk through all amenities daily to ensure they are stocked and in good condition.
• Walk problematic areas raised by residents on the day they are reported to ensure deficiencies are addressed and follow up with the service team until resolved.
• Provide superior customer service to internal and external customers.
• Interact with walk-in prospects by showing the property if needed and answering questions about the community.
• Receive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.
• Research and prepare reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.
• May interact with walk-in prospects by setting up a self-guided tour, answering questions about the community, lease terms, and local area.
• Complete market summary and comp reports as directed.
• Comply with all Company policies and procedures related to employment.
• Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.
• Perform Resident Service Manager duties in the absence of the Resident Service Manager.
• Perform other duties as assigned or as necessary.

Benefits

• Equal employment opportunities to all employees and applicants for employment.
• Prohibits discrimination and harassment of any type.
• Policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
• Commitment to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED