Resident Service Manager 2 - Brand New, Lease-Up Apartment Community

UDR - Opening Doors to your future•Riverside, CA

4h•$31 - $34•Onsite

About The Position

UDR, Inc. and its affiliated companies are seeking a Resident Service Manager 2 to join our team at our brand-new, lease-up apartment community located in Riverside, CA. As a Resident Services Manager 2, each day you will build a sense of community and strive to achieve the community’s resident retention and customer service goals. This role is ideal for someone who thrives on crafting an amazing customer experience and providing satisfying solutions to customers, acting as a 'Care Hero' to save the customer's day.

Requirements

Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service.
Minimum of two years’ management or supervisory experience is required.
Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

Nice To Haves

Experience in special events, marketing, and website management preferred.
Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred.

Responsibilities

Ensure community is ready for business and meets established physical standards daily, including walking the community, monitoring property cleanliness and presentation, and refreshing signage.
Provide the best standard of quality and service through resident relations, answering questions professionally, conducting tours, assisting with move-ins and renewals, and overseeing the customer survey program.
Oversee and ensure maintenance-related matters are resolved and/or escalated to the Service Manager, following up until resolution.
Complete various accounting and financial functions, including P-card reconciliation, in coordination with the Business Manager.
Lead a team by example, hosting team huddles, hiring and training new staff, monitoring performance, and approving time records and time-off requests.
Manage vendor keys, source new vendors, and maintain community telecom and computer equipment.
Prepare, communicate, and deliver resident and community notifications, manage the new resident move-in process, review and administrate leases, and enforce policies and procedures.
Plan and manage all community events, manage community website and social media campaigns, and maintain acceptable NPS scores.
Utilize Sugar CRM for resident relations and service requests, manage Smart Rent and Package/Parcel Management.
Investigate, address, and resolve community and resident issues, disturbances, complaints, and crime-related activities, including serving as organizational representative for court appearances.
Manage key policy and process, oversee inventory and replenishment of office supplies, and develop emergency action procedures.
Work closely with Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met.
Ensure leadership style creates a productive, motivated, informed, inspired, engaged, and goal-oriented team.
Comply with all Company policies and procedures related to employment.
Perform other duties as assigned or needed.

Benefits

Company matched 401(k)
Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays
Discounts to live in our best-in-class communities
Tuition reimbursement
Company sponsored events
Community service days
Annual President's Club
Medical, Dental, Vision Plans
Medical Flexible Spending Account
Dependent Care Spending Account
Lifestyle Spending Account
Supplemental Term Life Insurance
Voluntary Cancer Insurance
Supplemental Short-Term Disability Insurance / AD&D Insurance
Voluntary Long Term Care Insurance
401(k) Plan with company match