Resident Service Engineer

Packsize•Remote NJ, NJ

2d•Onsite

About The Position

We are looking for a highly skilled Resident Service Engineer in the New Jersey. This Engineer will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provides 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Requirements

Proven experience in parts and inventory management, preferably in similar industry
Proficiency in using inventory management software and tools
Excellent Customer Service skills
Basic Excel, Word skills
Knowledge of Windows platforms
Advanced mechanical skills
Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
Ability to learn troubleshooting and problem-solving procedures
Able and willing to lift up to 50 lbs
Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
Must be able to climb a ladder
Exhibit mature, independent judgment with little or no direct supervision
Effectively communicate through written and verbal reports to customer and direct supervision regarding worksite status
Good mechanical and troubleshooting skills
Clean driving record with a valid driver’s license

Nice To Haves

Associate degree or Vocational technical training is strongly desired, Bachelor’s in related area preferred

Responsibilities

Work cross-functionally with R&D, Software and Quality Engineering teams
Receive incoming parts and supplies, verify their quality and quantity
Ensure proper documentation and record-keeping of parts transactions
Monitor and maintain accurate inventory levels of parts and supplies.
Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
Completes and successfully pass training courses
Develops knowledge of Packaging Designs
Learns and develops the customer support and technical skills necessary to perform high quality maintenance
Performs preventive maintenance on machines, equipment and accessories
Performs installation of new equipment and train Customer Personnel
Learns and completes basic administration duties (assigned tasks, emails, etc.)
Exposed to moving parts and electricity that require safety protocols
Excellent work ethic and time management skills needed
Must be accessible via telephone, and promptly return email and phone messages
Travel by vehicle or airplane within assigned geography, overnight travel may be required
Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.