RESIDENT SERVICE COORDINATOR - College Park/Askew Place-Uptown

Royal American Companies•Memphis, TN

2d•$20 - $20•Onsite

About The Position

Under the supervision of the Community Manager, the Resident Service Coordinator assists residents in assessing needs and obtaining services, with the goal of promoting successful tenancies and helping residents achieve and maintain maximum independence and self-sufficiency. This position reports directly to the Community Manager and receives support from RAM’s Resident Services Director. The incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Requirements

Strong working knowledge of Microsoft Windows, Microsoft Office applications, and Internet services.
Possess the qualities and sensitive nature to work with residents on all social, economic and educational levels.
Knowledge of community resources and the social services system.
Experience organizing, implementing, and managing multiple responsibilities under pressure.
Experience in the use of computer data base and/or MS Word.
Able to manage time efficiently.
Ability to participate in or facilitate basic case management.
Work effectively with minimal daily supervision and guidance individually or in a team setting.
Must have a government issued state ID, or valid driver’s license if required by Management based on location/property or business needs.

Nice To Haves

AA or BS degree in social work preferred.
Knowledge of community resources for all ages (adult, elderly, youth).
Relevant work experience may be substituted.

Responsibilities

Develop and oversee on-site programs and activities based on the needs and interests of residents including Monthly Resident Activities / Socials, Weekly Literacy, and Quarterly Employment Assistance / Employability Skills Workshops.
Link residents with public and private resources in the community to provide needed assistance (Examples include Food Stamps, Food Pantries, Child Care, Health Insurance, Domestic Violence / Abuse, Cash Assistance (Rent, Utilities, Power), Homelessness, Healthcare, etc.).
Support residents in organizing group activities to build community and address problems such as crime and drug activity.
Assist residents in developing individualized short- and long-term goals and with developing steps toward accomplishing them.
Coordinate efforts to encourage community members as volunteers.
Maintain and distribute updated Community Resource Directory.
Submit accurate, prompt reports as requested by Community Manager and RAM Resident Services.
Ensure absolute confidentiality with respect to information records concerning families and children.
Maintain organized records of activities and referrals for annual audits.
Must be on-site 20 hours per week, available between 9am-8pm.
Participate in area inter-agency meetings to acquire information about local resources. Quarterly attendance recommended.
Perform other duties related to this position, as requested.