RESIDENT SERVICE COORDINATOR

Property Management, Inc.•Lower Paxton Township, PA

8d•Onsite

About The Position

NOW HIRING IN HARRISBURG, PA! We are currently searching for a full-time Resident Service Coordinator to join our team at Twin Lakes Apartments. This position will serve as the customer service specialist for 6 conventional apartment communities in Harrisburg. When you join PMI, you are joining a stable and growing employee-owned management company at the forefront of the real estate industry that has been in business for over 55 years.

Requirements

Excellent customer service and sales skills.
High School Diploma/GED.
Must have reliable, insured transportation & valid drivers license.
Proficiency in Microsoft Office Suite.
Ability to work under pressure and meet deadlines.

Responsibilities

Serves as the primary point of contact for all visitors, residents, prospects, and vendors, providing professional, courteous, and efficient front desk coverage in a high-volume, conventional apartment community.
Answers and routes incoming phone calls, emails, and walk-in inquiries promptly.
Supports leasing operations.
Assists with processing rental applications.
Maintains accurate resident, prospect, and leasing records.
Receives, records, and tracks work orders requests.
Conducts resident follow-up communication.
Assists with move-in and move-out processes.
Supports rent collection efforts.
Performs routine administrative duties including sorting and distributing mail, scanning, filing, data entry, and maintaining organized office systems to support leasing and management staff.
Assists with organizing, promoting, and communicating community events.
Performs other related duties as assigned to support the overall success of the leasing office and community operations.