Resident Service Coordinator

Rogerson Brand•Boston, MA

6d•Onsite

About The Position

This is a unique opportunity to join a prominent non-profit organization as a Resident Services Coordinator at Farnsworth House, a 75-unit subsidized HUD 202 HAP property in Jamaica Plain. The Resident Services Coordinator (RSC) is responsible for the general well-being of the residents, working closely with the Property Manager to foster a spirit of community, volunteerism, and mutual aid. The RSC assists residents in obtaining necessary services to live independently with dignity for as long as possible, serving as a vital link to families and community resources that support independent living.

Requirements

College degree in a relevant field or a college degree and a minimum of two years of prior relevant experience or three years of relevant experience.
Ability to earn the confidence and develop sound relationships with the broadest spectrum of residents, while maintaining a professional work ethic.
Demonstrated integrity on a personal and professional level.
Good organizational and time management skills.
Basic familiarity with word processing software.
Ability to communicate effectively both verbally and in writing.
Demonstrated ability to advocate, organize, problem-solve, and provide results for elderly and disabled residents.
Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly disabled in the area.
Sensitivity to aging, disabled, and diverse populations.
Experience working with a community services network.
Experience in program development.
Strong interest in working as a member of a staff team.

Responsibilities

Welcome new residents and explain the resident services program, its offerings, and the RSC role in providing information and support for accessing local service resources.
Provide individual case management for residents, including information and referral, assessment, coordination of community services, crisis intervention, and other support.
Help set a tone of inclusion and non-discrimination within the resident community.
Identify, assess, select, develop, and maintain referral partnership relationships with local service resource agencies.
Provide supportive linkages between residents and referral agency staff when assistance is requested, and document these efforts.
Refer lease violations to the Property Manager and collaborate with the property management team when a resident is at risk of eviction.
Offer linkages and referral support to residents to positively and quickly rectify situations, documenting these efforts.
Conduct all business in accordance with Rogerson’s policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and States laws.
Maintain emergency information cards and case files on all residents, documenting all service contacts and keeping information confidential.
Assess and maintain regular contact with frail or at-risk individuals, communicating with families and health/home care providers.
Coordinate educational and health programming within the community.
Access resources to benefit residents by developing positive working relationships with community agencies, health/home care providers, and senior organizations, arranging for participation in service programs.
Work closely with the Property Manager and Administrative Assistant with annual recertification and waitlist updates.
Orient new residents to the building, apartment, social opportunities, and resident programs, and meet with new residents within a month of move-in to answer questions and review house rules.
Perform other duties as assigned.