Sr. Resident Service Coordinator - Junipr, Daly City

Greystar Management Services•Daly City, CA

1d•Onsite

About The Position

This role is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Requirements

In-depth knowledge of the property and its functions.
Ability to provide effective customer service to prospective tenants, current tenants, and property staff.
Skills in planning and implementation of resident activities.
Ability to promote a quality living experience for all residents.
Proficiency in handling resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Experience in preparing incident reports.
Ability to schedule activity center or clubhouse rentals and maintain contracts.
Skills in collecting applicable fees.
Ability to ensure guest suites are in rental condition.
Proficiency in processing work orders for the maintenance department.
Ability to contact residents to determine satisfaction with completed work.
Experience in preparing weekly maintenance reports.
Ability to inspect building and grounds for safety and cleanliness.
Clerical support skills, including answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork.

Responsibilities

Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed.
Inspects building and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Supports office staff by providing clerical support, such as answering phone calls, filing, processing property invoices, and processing lease and renewal paperwork, as assigned.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off (15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays).
Birthday off after 1 year of service.
Additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave.
Lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.