Resident Service Coordinator-Affordable Housing

Volunteers of America Colorado•Grand Junction, CO

9d•Onsite

About The Position

The Service Coordinator is directly responsible for the service provision and housing assistance for the residents at Grand View in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located at one of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. This position will work in conjunction with the Property Manager at the housing site. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Responsible for coordinating and/or facilitating health, wellness, and educational programs that are tailored to resident needs in order to improve resident wellbeing and foster a strong sense of community. Maintain existing partners and establish new partnerships with the aim of expanding opportunities and resources available to residents.

Requirements

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including AASC online.
Ensures equitable and inclusive services.
Ensures that participant(s) have an active voice in programming.
Fair Housing Regulations.
Bachelor’s degree in human services, social work, or a closely related field or related experience.
At minimum, one full year of working with senior citizens and/or people with disabilities.
Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certification and keep current.
Criminal and civil background checks within 30 days of hire.
Excellent interpersonal skills and good organizational skills.
Proficient in using Windows environment and working with databases.
Expert written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time-management and prioritization skills.
Experience working both independently and, in a team-oriented, collaborative environment.
Strong organization skills.
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
Employee will perform job according to applied laws.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Mental health experience preferred.
Bilingual in a language represented in the resident community. Spanish is a plus.

Responsibilities

Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
Within program guidelines, facilitate and accept referrals on residents from the Property Manager, family members, service providers and the residents themselves.
Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Complete an assessment and collect needed information.
Responsible for identifying and serving the unique needs of the resident and utilizing screening and assessment.
Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.
Provide the residents with information on specific services and/or program providers, giving several options whenever possible.
Complies with all Fair Housing requirements.
Encourage the resident and/or family members to arrange for required services, when possible, to maintain and encourage their independence.
Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness.
Advocate for residents per their wishes.
Maintain an up-to-date resource guide on service providers in the community by becoming familiar with local resources through Area Agency on Aging and using the National Council on Aging's BenefitsCheckup.org website.
Maintain and submit accurate and updated records on all residents to include the services they receive.
Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.
Assists in relocating residents to a higher level of care as needed.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Responsible for implementing the Service Coordinator program in accordance with HUD and Volunteers of America guidelines.
Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position.
May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
Clearly documents all client interactions along with required eligibility and demographic information.
Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
Must complete annual CEU requirements.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Perform all other duties as assigned.