Resident Relations

Realty Management Services Inc

2d

About The Position

ROSS Companies is looking to identify an experienced and qualified Resident Relations Specialist to create a positive impression with residents addressing any needs/concerns in professional and diligent manner ensuring customer satisfaction.

Requirements

• HS Diploma with some college level courses.
• This position requires demonstrated skills in the areas of customer service, telephone etiquette, and personal contact with the public; 6 months-1 year of customer service background
• Excellent interpersonal, verbal and written communication skills with ability to communicate with people and maintain a professional appearance, attitude, and demeanor
• Detail oriented with excellent analytical and problem solving skills
• Excellent organizational, time management, and follow-through skills with ability to multi-task and meet deadlines while working in a fast-paced environment
• Proficiency in computer programs, MS Word, Excel, and property management software.

Nice To Haves

• College degree, preferred.
• Previous multi-family and/ or condominium experience, preferred.

Responsibilities

• Greet residents either by phone or in person in a professional manner.
• Resolves resident issues utilizing creative problem-solving skills to ensure resident satisfaction, involving the Property Manager as needed.
• Communicates daily with the Maintenance Supervisor and/or Property Manager to ensure maintenance requests are processed in a timely fashion.
• Document maintenance requests made by residents, assigning to the maintenance staff, as requested by Maintenance Supervisor and/or Property Manager.
• Assist with Yardi entries, which may include entering rent payments, entering maintenance tickets, and/or completing reports.
• Promote Fair Housing standards and Equal Housing Opportunity requirements.
• Issue resident keys to contractors and maintain key log.
• Coordinate extermination requests, send out date of treatment letters and manage extermination log.
• Make follow-up calls or send e-mails to residents to ensure quality control and resident satisfaction.
• At direction of Maintenance Supervisor or Property Manager, contact and engage contractors for in-unit work for occupied and turnover units.
• Provide assistance with resident functions.
• Open, stamp, and distribute mail and faxes, as requested.
• Immediately notify maintenance of an emergency situation.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees