Resident Relations Coordinator
YES Communities•Denver, CO
2d•$23 - $25
About The Position
You will be the primary contact for all community correspondence coming into the Home Office, both via email messages and phone calls and will be tasked to formulate a resolution by working with both the community and regional management teams. This is a unique role where you could find yourself performing various analytics to understand the root cause of certain recurring issues and partner with both operations and field leadership to develop sustainable solutions.
Requirements
- Excellent communication skills keeping service top of mind with all internal and external customers.
- Ability to continuously demonstrate a courteous and professional tone – both written and verbal.
- Flexible, adaptable, and able to stay composed under pressure.
- Strong attention to detail, great organization skills
Nice To Haves
- Bilingual in English/Spanish preferred
Responsibilities
- Respond to residents via phone and email
- Facilitate proper escalation to both community and regional leaders
- Partner with home office team members to address and resolve issues at the community level
Benefits
- Competitive salary
- Comprehensive health benefits
- Life, long and short-term disability insurance
- 401(k) with company match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
