Resident Relations

Ray Stone Inc•Sacramento, CA

About The Position

Leisure Manor Senior Living is looking for a Resident Relations Consultant to join our team. This position is part time. Scheduled hours are Monday, Tuesday, and Wednesday from 8:30 AM to 4:30 PM. Job Summary: Assists Community Administrator with the day-to-day operations at the property. The Resident Relations Consultant serves as the first point of contact for all Residents and prospective residents and their families.

Requirements

2 years of customer service experience
1-2 years' experience with Seniors, preferred
Proficiency in MS Office Suite (Word, Excel, Outlook)
While performing the duties of this job, the employee is regularly required to walk, stand; and use hands to handle/lift objects. The employee occasionally must be able to lift to fifty (50) pounds. Additionally, the employee, on occasion, must crouch, kneel, or climb stairs.
Most work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. This position requires substantial movements (motions) of the wrists, hands and/or fingers. Must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Must have the ability to walk short distances.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Nice To Haves

1-2 years' experience with Seniors, preferred

Responsibilities

First point of contact for residents and families of residents, prospective residents, vendors and deliveries.
Answers all incoming phone calls to the community.
Responsible for ma
Assists the Community Administrator with the preparation of community notices and legal notices.
Assists with the management and upkeep of the pendant program.
Works closely with the maintenance team to ensure resident work orders are entered and completed.
Assists with inquiries from prospective residents about lease and move in specials.
Works closely with the Marketing Director in the marketing and leasing of the community.
Performs leasing functions such as fielding phone and email inquiries, touring the community and performing move in paperwork.
Works with the Marketing Director and Activity Direct to assist with community events and open houses.
Participates in ensuring common areas are clean, organized, and presentable.
Documents thoroughly and communicates effectively with the Community Administrator regarding incidents involving residents or building security.