Resident Relations Specialist

Richdale Apartments•Omaha, NE

7d•Onsite

About The Position

Field inquiries from residents via phone, email, and written correspondence Respond to resident inquiries and concerns while ensuring compliance with lease terms Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently Accurately document resident interactions, complaints, and resolutions in property management systems This position requires a high level of diplomacy and strict confidentiality

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of two years of customer service experience required
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency in Microsoft Office and property management software, or the ability to learn quickly
Detail-oriented, well-organized, and highly task-driven
Comfortable working in a fast-paced environment
Ability to handle confidential information with discretion and professionalism
Note: This position is in-office (not remote)
No Third Parties

Nice To Haves

associate’s or bachelor’s degree

Responsibilities

Field inquiries from residents via phone, email, and written correspondence
Respond to resident inquiries and concerns while ensuring compliance with lease terms
Coordinate with maintenance, leasing, and management teams to resolve resident issues efficiently
Accurately document resident interactions, complaints, and resolutions in property management systems